Beyond Borders Podcast Episode 032: Overview
In this episode, we are joined by Ritchie Tendencia, the founder of CSV Now – an innovative outsourcing company helping small and medium-sized businesses scale their customer support operations at a fraction of the cost without sacrificing quality. Ritchie breaks down how companies can reduce CX costs by 50%, stay compliant with PCI, HIPAA, and ISO 27001, and leverage customized, high-quality outsourcing solutions.
Whether you’re a founder, talent leader, or startup operator, this episode is packed with actionable insights on hiring, outsourcing, and scaling efficiently.
CSV Now was founded to bridge the gap in service quality for outsourced customer support, specifically for small and medium-sized businesses. Scaling your CX team shouldn’t require a multi-million-dollar budget, and CSV Now ensures you can grow efficiently without sacrificing quality or control.
With highly customizable solutions, CSV Now helps businesses reduce costs by at least 50%, improve customer satisfaction and NPS, and maintain compliance with PCI, HIPAA, and ISO 27001 standards. Their Cebu-based teams deliver exceptional service at a fraction of the cost, providing flexibility, personalized attention, and even a free audit of your existing BPO operations by a JD Power-certified contact center senior auditor.
Whether you’re hiring 5 agents or 500, CSV Now delivers tailored, high-quality outsourcing solutions for growing businesses in technology, healthcare, and financial services.
Guest Bio
Ritchie Tendencia is a seasoned talent acquisition leader with over a decade of experience driving hiring initiatives at top tech companies. He played a key role at AppDynamics ahead of its $3.7 billion acquisition by Cisco and led recruitment efforts at Meta (formerly Facebook), Houzz, and Mixpanel during critical growth phases, including pre-IPO expansion. Now, Ritchie runs a consultancy that helps tech companies scale, has expanded a BPO division, and serves as Head of Talent for a leading Venture Studio in Silicon Valley. He also advises high-growth startups, recently guiding the Toronto-based startup Shippie through a successful acquisition.
At OutsourcingFit, we connect outsourcing companies to businesses who want to outsource. We are all about helping you find the best fit outsourcing provider to help your business scale.
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