Diving into Platinum Outsourcing: Elevating Australian Businesses with Co-Sourcing BPO Solutions

Beyond Borders Podcast Episode 005: Overview

In this episode, Dale Pearce joins us as the representative of Platinum Outsourcing—a co-sourcing BPO firm that is proudly Australian-owned and managed. With a commitment to serving a diverse Australian clientele, Platinum Outsourcing caters to microbusinesses, SMEs, MNCs, and ASX-listed companies, spanning various sectors.

Located in the prestigious Filinvest City in Metro Manila, their flagship office enjoys a prime position, complemented by a secondary facility in Jakarta, Indonesia. Platinum Outsourcing provides Australian businesses with effortless access to remote teams, specializing in four primary verticals: Customer Support, Creative and Development, Finance and Accounting, as well as Back Office and Administration.

Recognized as one of Australia’s fastest-growing new companies in 2022 by the Australian Financial Review (AFR Fast Starter), Platinum Outsourcing is registered with the Board of Investments in the Philippines and maintains an impressive company rating of 4.7 out of 5 on Glassdoor.

Guest Bio

Dale is the Chief Operating Officer, Partner, and Company Director at Platinum Outsourcing. In this capacity, he oversees the operations of the company both domestically in Australia and at their offshore delivery centers in Southeast Asia. With a background encompassing executive roles in both publicly listed subsidiaries and private SMEs, Dale brings a wealth of experience to his current position.

His areas of expertise include business strategy, workflow optimization, and the establishment of successful remote teams. Dale holds a Master’s Degree in Business Administration (MBA) from Swinburne University of Technology, where he was recognized for his academic achievements in corporate governance and leadership.

Outside of his professional responsibilities, Dale is a devoted father to two young boys. He also maintains a passion for Brazilian Jiu Jitsu and enjoys spending time in the ocean. Currently, he resides in the Northern Rivers region of New South Wales.

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