Forging Global BPO Partnerships: PITON Global’s Customer-Centric Approach

Beyond Borders Podcast Episode 004: Overview

Don’t miss out on our latest episode featuring John Maczynski from PITON Global, a renowned consultancy in the BPO sector dedicated to forging strong connections between corporations and top-tier BPO providers in 35 additional countries. Their specialization lies in nurturing partnerships that seamlessly blend customer service, technical support, and back-office operations to elevate overall customer experiences.

As intermediaries between businesses and a diverse array of BPO providers spanning 37 countries, PITON Global appreciates the unique contributions of each region to customer experience solutions. They assist businesses in selecting partners that embody a harmonious fusion of technology, strategy, and personalized service, recognizing the Philippines for its empathetic customer care and India for its technological prowess.

Aligned with the shift towards a holistic, customer-centric approach, PITON Global utilizes its vast network to connect businesses with BPO providers excelling in customer-focused services. By leveraging their profound understanding of the global technological landscape and regional expertise, they empower businesses to establish optimal partnerships, enhancing overall customer experiences.

PITON Global doesn’t just facilitate transactions; they strive to foster meaningful relationships, transforming customer interactions. Through their expertise, businesses can select BPO partners capable of efficiently resolving issues while enhancing brand loyalty and customer satisfaction. Their vision entails revolutionizing businesses’ approach to customer relationships by promoting collaborative, engaging, and empathetic experiences, setting new standards in customer care on a global scale.

Guest Bio

John Maczynski is an accomplished executive within the BPO sector, boasting an impressive 38-year track record of leadership. His extensive experience spans across more than 30 countries, with involvement in BPO projects exceeding the value of US$1 billion. Serving as the Co-CEO of PITON-Global, alongside over two decades of executive leadership at one of the largest global contact centers, John possesses a rare depth of outsourcing expertise within the industry.

Throughout his career, John has spearheaded outsourcing initiatives for numerous Fortune 500 companies, employing a consultative approach to counter the prevalent “one-size-fits-all” model in the BPO landscape. Recognized as a thought leader, industry authority, and staunch client advocate, John brings invaluable insights to the table. Leveraging his vast experience in managing countless BPO RFPs and selection processes, he excels at discerning meaningful distinctions among companies. His focus lies in aiding clients in making well-informed decisions tailored to their specific needs.

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