10 Reasons Why Responsive is Important in Outsourcing
How do you feel when you're ordering food from a restaurant and the waiter said your order will be served in 20 minutes and you have been waiting for almost…
Data Protection in Outsourcing
When searching for an outsourcing partner, it is important to consider that the safety of your information as well as the data of your business will be safeguarded. If your…
10 Ways Offshore Teams Support Onshore Teams in Outsourcing
Outsourcing can have a negative implication to business owners and employees alike due to the fear of losing jobs, but that is a thought of the past. We are now…
12 Ways to Keep Your Rockstar Employees Happy
What makes employees stay? Each employee has a goal that keeps them motivated and focused at work. Whether it be for career advancement or personal reasons, the talent pool that…
How to Retain Outsourcing Clients Experiencing Business Downturn
It is not always smooth sailing for businesses. Seasonal downturn can happen and clients tend to find ways to reduce expenditure. It is up to you to make them realize…
8 Ways Referrals Help BPO Companies Get Clients
Word of mouth is very important in any kind of business, including outsourcing. We conduct research for potential BPO partners, but we also ask our colleagues and friends who have…
10 Ways Outsourcing Can Help Small Businesses Scale
Outsourcing provides opportunities for growth not just for large scale businesses, but for start-ups and small businesses as well. Utilizing outsourcing services can be a powerful strategy for scaling small…
10 Tips for Maintaining Client Satisfaction in Outsourcing
There is always room for improvement. Some may say “Don’t fix something that is not broken,” and that can be true for some aspects of your business. But with the…
14 Tips on How to Minimize Client Churn in Outsourcing
Client churn, in any business, is inevitable. There are factors that we cannot control such as business downturn or company acquisitions. On the other hand, we can mitigate other factors…
What BPO Companies Consider when Developing their Outsourcing Service Fees
Coming up with the right pricing requires various factors to consider. It needs to be competitive but at the same time reasonable enough to maintain business operations in the long…
