10 Ways Offshore Teams Support Onshore Teams in Outsourcing
Outsourcing can have a negative implication to business owners and employees alike due to the fear of losing jobs, but that is a thought of the past. We are now…
12 Ways to Keep Your Rockstar Employees Happy
What makes employees stay? Each employee has a goal that keeps them motivated and focused at work. Whether it be for career advancement or personal reasons, the talent pool that…
How to Retain Outsourcing Clients Experiencing Business Downturn
It is not always smooth sailing for businesses. Seasonal downturn can happen and clients tend to find ways to reduce expenditure. It is up to you to make them realize…
8 Ways Referrals Help BPO Companies Get Clients
Word of mouth is very important in any kind of business, including outsourcing. We conduct research for potential BPO partners, but we also ask our colleagues and friends who have…
10 Tips for Maintaining Client Satisfaction in Outsourcing
There is always room for improvement. Some may say “Don’t fix something that is not broken,” and that can be true for some aspects of your business. But with the…
14 Tips on How to Minimize Client Churn in Outsourcing
Client churn, in any business, is inevitable. There are factors that we cannot control such as business downturn or company acquisitions. On the other hand, we can mitigate other factors…
What BPO Companies Consider when Developing their Outsourcing Service Fees
Coming up with the right pricing requires various factors to consider. It needs to be competitive but at the same time reasonable enough to maintain business operations in the long…
8 Benefits of Having an Online Presence for Outsourcing Providers
If you have a business and you don’t have an online presence, whether local or global, you’re not giving it an opportunity to succeed. It is not like the old…
12 Reminders Before Partnering Up with a BPO Company
Have you experienced purchasing an item and ending up feeling disappointed because your expectations were not met? This happens to many, not just with purchases but with other aspects in…
Conducting Due Diligence: Why is it important in outsourcing?
Choosing the best fit outsourcing partner for your business needs is important. Otherwise, you might end up spending your resources and not get the results that meet your expectations. Here…
