Beyond Borders Podcast Episode 039: Overview
In this episode, Wayne Bucklar sits down with Armand Aquino and John Hardy from OutsourcingFit, a company that helps global businesses find the right outsourcing partners in the Philippines.
Instead of being a BPO provider themselves, OutsourcingFit plays matchmaker, helping clients connect with the BPOs that best fit their specific needs—whether it’s for accounting, tech support, or development. They do this using a detailed questionnaire to assess both the client’s requirements and the BPO’s capabilities.
A unique part of their approach? Outsourcing tours.
These are small, guided trips where potential clients visit a curated selection of BPO companies across the Philippines—from Clark to Davao. The goal is to give business owners a real-world, on-the-ground look at how different BPOs operate and feel. You get to meet staff, tour offices, and ask questions—far beyond what you’d get from a brochure or video call.
Beyond the business aspect, these tours also offer cultural insight. As a Filipino, Armand helps guests understand Filipino workplace values, communication styles, and what to expect when working with local teams. Language skills are a big asset too—Filipinos are known for their excellent English and strong hospitality.
John, who’s lived in Asia for nearly two decades, emphasized that all BPOs visited on the tour are pre-vetted to ensure quality. He also explained the regional differences: some areas have better pricing, while others offer stronger retention or talent pools.
The tours are held quarterly and the next one is on September 1st, and anyone interested can sign up at outsourcingfitit.com/tours.
If you’re considering outsourcing to the Philippines, this tour can save you time, give you clarity, and help you build relationships from day one.
Guest Bios
Today on the podcast, we’re joined by two guests from OutsourcingFit. First up is John Hardy, Senior Consultant with over 10 years of experience in the outsourcing space—he’s seen it all when it comes to helping businesses scale smarter. Alongside him is Armand Aquino, a consultant at OutsourcingFit known for his sharp eye for operations and building strong business relationships. Armand also leads hands-on outsourcing tours that give business owners a real look at what’s possible beyond the pitch deck.
Together, they’ll walk us through the unique tours OutsourcingFit offers to help entrepreneurs and companies explore the real benefits of outsourcing in the Philippines.
At OutsourcingFit, we connect outsourcing companies to businesses who want to outsource. We are all about helping you find the best fit outsourcing provider to help your business scale.
We offer free courses for those who want to learn more about the BPO industry. Check out our courses here.
If you want to learn more about scaling up your business, get a free copy of our free e-book Scaling Up With Co-managed Outsourcing – a roadmap for SMEs.
Are you a BPO provider and want businesses who are looking to outsource to easily find you and know more about your business? Join our online directory here.
Book Your Tour Today! Explore the Heart of Outsourcing with OutsourcingFit Tours here.
