Beyond Borders Podcast Episode 034: Overview
What does it take to build and scale a world-class BPO operation? In this episode, we chat with Chris Mackintosh, COO of Logix BPO, about the future of outsourcing, automation, and global workforce solutions.
From launching greenfield operations in new markets to implementing cutting-edge AI and automation technologies, Chris has been at the forefront of BPO innovation. We discuss how Logix BPO has grown into a leading global provider, their flexible staffing models, and the key trends shaping the outsourcing industry today.
If you’re looking to optimize your customer service, sales, or back-office functions while keeping costs low and efficiency high, this episode is a must-listen!
At Logix BPO, they believe outsourcing isn’t just about cutting costs—it’s about empowering businesses to grow smarter and faster. With a global presence spanning the Philippines, India, and Africa, they provide tailored remote staffing solutions to businesses in the US, UK, and Australia. Their Cebu headquarters alone houses 2,000 seats, with a total global capacity exceeding 5,500 seats.
From customer support and sales to finance, RPO, and digital marketing, they offer businesses the expertise and manpower they need—without the burden of long-term contracts. Their flexible, scalable approach means companies can adjust their workforce as needed, ensuring maximum efficiency and ROI.
What makes Logix BPO different? Cutting-edge automation, a strong company culture, and a focus on employee well-being. They believe happy teams lead to better results, stronger retention rates, and an unparalleled customer experience.
Ready to transform your business with world-class outsourcing? Logix BPO is your trusted partner.
Guest Bio
From greenfield startups to global-scale BPO operations, Chris Mackintosh has built a career defined by innovation, efficiency, and excellence. As COO of Logix BPO, he leads multi-channel operations spanning contact centers, sales, RPO, and technical support, ensuring seamless service delivery worldwide.
With certifications in COPC, Six Sigma, APM, and Prince2, Chris is a master of customer experience optimization and automation strategies. He has successfully launched and scaled operations across Asia, Africa, and South America, driving AI, ML, and RPA adoption to improve operational performance. His leadership has consistently secured top vendor rankings, proving his ability to blend strategy, technology, and global compliance into world-class BPO solutions.
At OutsourcingFit, we connect outsourcing companies to businesses who want to outsource. We are all about helping you find the best fit outsourcing provider to help your business scale.
We offer free courses for those who want to learn more about the BPO industry. Check out our courses here.
If you want to learn more about scaling up your business, get a free copy of our free e-book Scaling Up With Co-managed Outsourcing – a roadmap for SMEs.
Are you a BPO provider and want businesses who are looking to outsource to easily find you and know more about your business? Join our online directory here.
