Beyond Borders Podcast Episode 024: Overview
In this episode, we’re joined by Lucky Garrett Chan, Site Director for ibex Manila, to discuss how ibex has become a global leader in delivering top-notch customer experience (CX) solutions. Known for leveraging technology to enhance customer interactions, ibex supports major brands across industries like retail, healthcare, fintech, and more, helping them build loyalty and accelerate business growth.
Lucky gives us an inside look at ibex’s global operations, including their expanding presence across the Philippines in cities such as Quezon City, Mandaluyong, Pasig, Parañaque, Muntinlupa, Davao, and Tagbilaran. We also delve into ibex’s award-winning workplace culture, which has earned it recognition as one of the Philippines’ Best Employers in 2024.
Tune in to hear how ibex’s innovative CX strategies and employee-first approach are setting new industry standards and driving success worldwide.
Guest Bio
Lucky Garrett Chan is the Site Director for ibex in Manila, Philippines, bringing over 15 years of experience in operations, leadership, and management to the role. With a proven track record of driving success across diverse client portfolios, Lucky ensures that ibex consistently meets and exceeds its goals. He is deeply committed to fostering a positive, empowering work environment for team members at all levels, promoting growth and excellence throughout the organization. His leadership style is defined by a dedication to operational excellence and a people-first approach.
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