Elevating Customer Experience Worldwide: Fusion CX’s Tailored Contact Center Solutions

Beyond Borders Podcast Episode 008: Overview

Fusion CX stands out as a premier player in the business process management arena, renowned for its tailored contact center solutions catering to over 250 clients worldwide. Founded and headquartered in Canton, Ohio, Fusion CX boasts an extensive presence with 28 offices spanning across 14 countries, harnessing the expertise of over 12,000 professionals. For over three decades, the company has been synonymous with excellence, providing top-tier voice and non-voice customer support services. Specializing in both inbound and outbound contact center solutions, Fusion CX prides itself on its highly adaptable approach, seamlessly integrating the Power of Human Connect into every interaction. This commitment ensures not only meaningful engagements but also consistently superior customer experiences for its diverse global clientele.

Guest Bio

Debarshi “Deb” Biswas is a seasoned business executive with a 25-year track record of success in driving profitable growth across various industries including BPO, ITO, software, and consulting. His expertise lies in crafting innovative sales and relationship management strategies, spearheading the development of digital solutions, optimizing operational agility, and executing strategic expansion initiatives. Deb is recognized for his strategic vision, analytical acumen, and ability to foster high-performance teams through embracing cognitive diversity and championing inclusion and diversity causes. With leadership roles at prominent firms like Genpact, HCL Technologies, and PricewaterhouseCoopers, as well as entrepreneurial endeavors in software products and healthcare startups, Deb has established himself as a trusted figure in the global IT/ITES sector. He holds a Bachelor of Technology degree in Computer Science and Engineering from Mangalore University and resides in Orange County, California, with his family.

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