The hardest part is over when your client becomes interested in your business. They want to know more about outsourcing and start asking questions. They are at the door and now your goal is to convince them to open the door and go inside.
How can you make them say YES? Here are some strategies for convincing business owners to outsource:
1. Highlight cost savings: One of the biggest advantages of outsourcing is that it can help businesses save money. By outsourcing non-core functions such as customer service, accounting, or IT to specialized providers in countries with lower labor costs, businesses can reduce their expenses while maintaining or even improving service quality. When trying to convince business owners to outsource, it’s important to provide specific examples of how outsourcing can help them reduce costs. For instance, you could compare the cost of hiring an in-house customer service representative versus outsourcing to a provider in the Philippines or India. You could also highlight how outsourcing can help businesses avoid the costs of setting up and maintaining an in-house team, such as rent, equipment, and training expenses.
2. Emphasize access to a global talent pool: Another benefit of outsourcing is that it provides businesses with access to a highly skilled and diverse talent pool. By working with outsourcing providers, businesses can tap into specialized skills and expertise that may not be available locally. For instance, a business may need to develop a software application that requires expertise in a specific programming language. By outsourcing to a provider with programmers who are experts in that language, the business can ensure that the application is developed to the highest standard. When trying to convince business owners to outsource, it’s important to highlight the benefits of working with skilled workers from other countries, who can bring fresh perspectives and new ideas to the table.
3 Discuss scalability and flexibility: Outsourcing can also provide businesses with the ability to scale their operations quickly and efficiently. For instance, if a business suddenly experiences a surge in customer demand, it may be difficult to quickly hire and train new staff to handle the workload. By outsourcing to a provider that has the necessary infrastructure and support in place, the business can quickly expand its operations without having to worry about staffing issues. When trying to convince business owners to outsource, it’s important to emphasize the scalability and flexibility that outsourcing can provide, and provide specific examples of how this can be beneficial in their particular industry.
4. Address concerns about quality and communication: Some business owners may be hesitant to outsource due to concerns about the quality of work produced by outsourcing providers, as well as communication challenges that may arise due to differences in time zones, language, and culture. When trying to convince business owners to outsource, it’s important to address these concerns head-on. For instance, you could highlight the quality control processes and certifications that outsourcing providers have in place to ensure that work is produced to a high standard. You could also emphasize the benefits of working with providers who are fluent in English and familiar with Western culture, and discuss how these factors can help to minimize communication challenges.
5. Provide case studies and testimonials: Finally, one effective way to convince business owners to outsource is to provide case studies and testimonials from other businesses that have successfully outsourced. By sharing real-world examples of how outsourcing has helped businesses to achieve their goals, you can help to build trust and credibility with potential clients. When presenting case studies and testimonials, it’s important to provide specific details on the benefits that outsourcing has provided, such as cost savings, improved service quality, or faster turnaround times. This can help to demonstrate the value of outsourcing in a tangible way.
At Outsourcing Fit, we have an online directory where you can check out outsourcing providers. You are provided with an overview of what each BPO company offers and this helps you narrow down your options. And that’s just one of the advantages of seeking our assistance. We can conduct deep dive research with the BPO partners that caught your interest. Once you have selected your “best fit” BPO provider, we can assist as your in-country independent agent for liaison, staff selection, performance monitoring and process review.