10 Tips for Maintaining Client Satisfaction in Outsourcing
There is always room for improvement. Some may say “Don’t fix something that is not broken,” and that can be true for some aspects of your business. But with the…
14 Tips on How to Minimize Client Churn in Outsourcing
Client churn, in any business, is inevitable. There are factors that we cannot control such as business downturn or company acquisitions. On the other hand, we can mitigate other factors…
What BPO Companies Consider when Developing their Outsourcing Service Fees
Coming up with the right pricing requires various factors to consider. It needs to be competitive but at the same time reasonable enough to maintain business operations in the long…
8 Benefits of Having an Online Presence for Outsourcing Providers
If you have a business and you don’t have an online presence, whether local or global, you’re not giving it an opportunity to succeed. It is not like the old…
How BPO Companies Design their Outsourcing Pricing Models
What are the considerations outsourcing providers think about when they create their pricing model? This is a good question to ask to better understand the story behind their fees. It…
12 Reminders Before Partnering Up with a BPO Company
Have you experienced purchasing an item and ending up feeling disappointed because your expectations were not met? This happens to many, not just with purchases but with other aspects in…
Conducting Due Diligence: Why is it important in outsourcing?
Choosing the best fit outsourcing partner for your business needs is important. Otherwise, you might end up spending your resources and not get the results that meet your expectations. Here…
Business Continuity Plan Benefits in Outsourcing
It is very important for companies to have a business continuity plan (BCP) in outsourcing. This is to ensure that operations are not heavily affected or halted if there are…
Automation and Outsourcing: Let’s Compare
Outsourcing and automation are two distinct business strategies that companies use to improve efficiency, reduce costs, and enhance their overall operations. While they share some similarities, they have fundamental differences…
AI in BPO Companies: Will it Replace Outsourced Jobs?
Artificial intelligence has the potential to automate certain tasks and processes within the Business Process Outsourcing industry, which could lead to the displacement of some jobs. The key words here…
