Beyond Borders Podcast Episode 025: Overview
This episode features Irene Venice Fuentes, Operations Manager at SixEleven Global Services and Solutions, who brings a wealth of experience and expertise in delivering top-tier customer support. Since its founding in 2006, SixEleven has grown into a major player in the BPO industry as the first Filipino-owned, Mindanao-based contact center, offering 24/7 customized inbound and outbound solutions from their 1,200-seat operations in Davao and General Santos City.
Irene dives into SixEleven’s tech-driven approach, with tools like interactive voice responses, predictive dialing, and automatic call distribution to meet the needs of tech-focused businesses. Join us to learn how SixEleven’s superior CRM support fosters corporate growth, brand development, and customer satisfaction.
Guest Bio
Irene Venice Fuentes has been a cornerstone of SixEleven for over 15 years, contributing significantly to the company’s growth and reputation for service excellence. With deep expertise in customer service, Irene has driven key innovations, streamlined operations, and fostered a collaborative team culture. Her dedication to quality and results has established her as a highly respected Operations Manager, known for advancing SixEleven’s mission and consistently exceeding expectations. Irene’s commitment to excellence and her passion for impactful leadership continue to propel SixEleven’s success in the competitive BPO industry.
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