1TRU Group - Directory

Designing outsourcing solutions whether it’s for a call center operations, kpo, eor, back office, annotation, content moderation, VA staffing, etc… TRU Group, makes sure it’s truly suited to your business needs! What business processes can be outsourced and handled by 1TRU Group for you?

A.) Front Office Outsourcing Solutions: Any part of your business operations that requires constant end-customer-facing tasks is an essential part of your business whether its customer service, technical support via chat, email, or phone.

examples: * Customer Service Call Center * Phone Survey / Research * Lead Generation * Technical Support * Sales * Chat / Email Support * Collections * Any other customer-facing tasks

B.) Back Office Outsourcing Solutions: Although customer-facing tasks are essential to an efficient customer experience, tasks being done in the background is as important such as document processing, data entry, etc.

examples: * Data Entry * Document Processing * Annotation * Billing Back Office Support * Credit Repair Back Office * Insurance Back Office * Recruitment * Any other non-customer-facing tasks/roles.

C.) Knowledge Process Outsourcing Solutions: Some jobs/tasks require specific knowledge, skills, and experience that can’t easily be gained through simple training such as website design, article or copywriting, etc.

examples: * Accounting * Website Design / * Social Media Management * Social Media Marketing * Photo Editing * Video Editing / Production * Software Development * SEO * Copywriting * Article Writing * Content Writing * Any other KPO related tasks

D.) Allied Outsourcing Solutions: designed to compliment other Outsourcing Solutions. It’s the other areas that is usually neglected as these don’t constitute the common business processes or business aspects that needs to be outsourced.