Articles

Guest: Gerardo Lacbayan Jr.
Presenter: Henry Acosta
Guest Bio: Gerardo “Gerdz” Lacbayan Jr., 28 years old, has been a BPO employee for eight years now. He took up BS Information Management in Tarlac State University and graduated Cum Laude in 2008. Two weeks after he received his diploma, he applied in EGS (then known as NCO Clark Philippines Inc) and got hired immediately as a Technical Support Representative for a gaming console account. After acclimation and a show of fluency in many skills, he became an escalations representative for inbound and outbound contacts. The company was true to its mission of developing future leaders so he took one of the slots for a supervisor apprenticeship. That very brief stint steered his career to a completely different paradigm. At the end of it, he realized that he wanted to manage people. Gerdz wanted to be at the forefront of the company’s daily operations. He got promoted as a Team Manager in 2009 and got to hone his competencies in leadership. In 2010 he applied as an Operations Manager and succeeded. From overseeing a group of thirty people in a team, his scope grew to over a hundred people including front line supervisors. This year, he was promoted as Senior Manager for Operations and now responsible for running our company’s logistic program here in Clark, Pampanga handling all fronts of operations, from staffing to quality to financials and even client partnership.

Segment overview: From being outside of the top 20 in terms of size, Expert Global Solutions is proud to announce that they are the third largest in the Philippines right now because of their continuous efforts to really build more verticals across different fields of industry. Their aggressiveness to really employ more people and in the process help them become successful in what they do is what really sets them apart from everybody else. Expert Global Solutions engages deeply with clients to deliver an exceptional customer experience through leading outsourced solutions, for customer and financial care. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. Another development in their company is that EGS has recently merged with Alorica, a worldwide leader in customer experience outsourcing solutions.

Address: Business Center 4, Philexcel Business Park, Manuel Roxas Highway, Clark Freeport Zone, Pampanga, Philippines

Contact Number: 

• LOCAL +63917 861 7940
• US 1 800 252 3996

Website: http://www.egscorp.com/

To know more about Expert Global Solutions, listen to the podcast below.

The interview will start at 15:55 mark of the podcast episode.

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Guest: Victor Viana
Presenter: Henry Acosta
Guest Bio: Victor Viana is the Country Sales and Marketing Director at Triple i Consulting. Having lived across several countries in different continents such as Netherlands, Indonesia, Singapore and now the Philippines, Victor’s background in business and experience in Southeast Asian markets allowed him to succesful assist over 100 hundred companies to enter and grow in the Philippine market.
Philippines is a market with a huge potential but not the easiest to enter. Victor has very much enjoyed the continuous learning associated with his job. It’s a real privilege to be able to dive into so many different industries.

Segment overview: We are joined by Victor Viana of Triple i Consulting. Victor oversees all the communication and relationship between Triple i and its customers across different industries. Among the services they provide are business registration, accounting, tax consulting, environmental consulting as well. Triple i Consulting Inc. is focused in its primary consulting services in three areas: Incorporation, to assist clients with the company formation process in the Philippines and deciding the appropriate corporate entity. Immigration, to help clients choose the best visa for their needs and process applications with the Bureau of Immigration. Investment, to research areas of interest and consult on preferred investment. They aim to help investors quickly mobilize their investment within the country.

Address: Sagittarius, Dela Costa Street, Makati, Metro Manila

Contact Number: LOCAL +63 (02) 5519012

Website: http://www.tripleiconsulting.com/

To know more about Triple i Consulting, listen to the podcast below.

The interview will start that the 1:55 mark of the podcast.

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Guest: Erlend Bakke
Presenter: Henry Acosta
Guest Bio: Erlend Bakke is a Norwegian serial entrepreneur, speaker, and #1 international bestselling author born in 1981 in London, UK. He currently owns the following three companies Mr. Outsource, 3sixty, and 3sixtyfactory. Erlend speaks on the topics of entrepreneurship with focus on how to automate and outsource your business to avoid the trap of becoming a business prisoner. He spends most of his time between London, Oslo, and Davao City in the Philippines, but is available to speak at venues all over the world depending on availability.
Erlend trains entrepreneurs in how to start, run, and own freedom businesses through his seminar `The Freedom Bootcamp` (www.thefreedombootcamp.com), the membership website www.worklessearnmore.tv, and his weekly business podcast `Hardcore MBA Podcast` (www.hardcoremba.com). In 2013 he first published the book Never Work Again that went on to become an #1 International Bestseller. The book is focused on applying freedom to your life as well as your business by cutting the crap and getting real about your true needs and desires.

Segment overview: Erlend Bakke launched Mr. Outsource four years ago as a company to help to liberate entrepreneurs, basically to help entrepreneurs in the UK, Australia and the US delegate their tasks to a reliable company in the Philippines. Mr. Erlend wants to meet the problems of many businessmen and entrepreneurs by automating and help systemize office operation and if needed, to help companies outsource for highly qualified virtual assistants. Mr. Outsource takes care of all the requirements of running a business virtually from administration, basic accounting, hiring of qualified personnel, management of schedules, setting up of appointments, travel bookings, research work, regular updating of company websites, answering and receiving of company communiqués via the internet, phones, and mail correspondence, to almost all phases of operations. Through his company Mr. Outsource, Mr. Bakke pushes his advocacy of liberating entrepreneurs from the hassles and bustles of running their business and find greater freedom and more time for themselves to pursue other endeavours.

Address: Capricorn Street, Dona Luisa Phase 1, Talomo, Davao City, 8000 Davao del Sur

Contact Number: INTL: +44 203 239 5020

Website: http://mroutsource.com/

To know more about Mr Outsource, listen to the podcast below.

The interview will start at 1:50 mark of the podcast episode.

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