Articles

Guests: Dr. Marie Gabrielle Laguna-Bedia and Lakshmanan Mariyappan

Presenter: Henry Acosta

Guest Bio: Dr. Marie Gabrielle Laguna-Bedia is the Managing Director of Eternus Global Outsourcing. She is a board-certified internist, a pharmacologist-researcher and an experienced entrepreneur. She has worked for more than a hundred businesses around the world for content writing, SEO, copywriting and medical research for more than 10 years. In 2003 she started working remotely for web development companies in Russia, New York and Singapore as a content developer, web designer and SEO strategist.  She has also served as a pharma researcher for Ina Research, a Japanese company specializing in clinical trials in collaboration with Novartis and Cardiocore Labs for 3 years. She is the main author of a college textbook “Pharmacology for Allied health Professions, First Edition and the owner of Meds at Sea Pharmacy and Distribution, a drugstore and drug distributor/wholesaler in Western Visayas.  

Lakshmanan Mariyappan is the CEO of Eternus Global Outsourcing. He has worked in the analysis and development of web applications and services in PHP as a Senior Developer and Software Engineer. He is the author of Facebook Feed FBF plugin in WordPress, which was downloaded for more than 60,000 times. He was a graduate of MSc in Bioinformatics in GRD College of Sciences in Coimbatore, India after finishing his B.S. Microbiology degree. He also serves as one of the writers and editors of Scriptus Medical Research, a medical informatics news site and a co-author of “Pharmacology for Allied Health Professions”.  

Segment overview: Eternus Global Outsourcing is a global information technology and medical KPO company that offers offer technology solutions to business around the world by combining scientific, medical and biopharmaceutical knowledge and technology expertise. In this interview, we are joined by their CEO, Lakshmanan Mariyappan together with Dr. Marie Gabrielle Laguna-Bedia, Managing Director of Eternus Global Outsourcing

Address: SEAOIL Barotac Nuevo Commercial Complex, Barotac Nuevo – Zarraga Rd, Barotac Nuevo, Iloilo City, 5007 Iloilo

Contact Number(LOCAL): (033) 528 8083

Website: www.eternusglobal.com

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Guest: Jamie McBrien

Presenter: Henry Acosta

Guest Bio: Jamie McBrien is a Director at optiBPO, who assists companies set up dedicated offshore operations in the Philippines. They also have offices in Sydney and London. He is also a Director of optim2, which provides consulting services to CFOs on optimising the Finance organisation.  Jamie is considered a leading expert in optimising back office functions, including leading transformational programmes of work, improving business processes, and building shared services and offshore teams.  He has previously held management consulting roles at Parson Consulting, Deloitte and PwC.  He has an MBA from the Australian Graduate School of Management, and a Bachelor of Economics and Bachelor of Commerce from the Australian National University.

Segment overview: Jamie McBrien talks about his company called optiBPO, which provides onshore support for companies in Australia, New Zealand and Europe. With more than 20 years of experience in offshoring and outsourcing services, Jamie strongly believes that Philippines is one of the best countries who can deliver success to your outsourced business. Having a strong command of the English language, highly educated staff, skilled workforce, and culture are just some of the few things that makes this country stand-out when it comes to outsourcing compared with other nations.

SYDNEY

Address: Level 8, 84 Pitt St, Sydney, NSW 2000 Australia

Contact Number: +61 2 8071 4150

LONDON

Address: L 41 Corsham St, London N1 6DR, United Kingdom

Contact Number: +44 20 3239 3693

Website: www.optibpo.com

To know more about optiBPO, listen to the podcast below.

The interview will start at the 00:50 of the podcast episode.

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Guest: James Pacaba
Presenter: Henry Acosta
Guest Bio: An experienced finance professional specializing in financial modelling and corporate valuation, he has participated in starting up and raising almost PHP 50 Million in seed capital and working capital for more than 10 startup ventures, the largest of which is Flipside Digital Content Company, Inc. a BPO with annual sales of more than PHP 100 Million. He concurrently sits on the board of directors and performs the CFO function. In his free time, he teaches Financial Management and Financial Intermediation classes at the De La Salle University, he is also a Mentor for the Entrepreneurial Management and Masters in Management Programs of the University of Asia and the Pacific. He is currently taking up his Masters degree in Financial Engineering, has passed level I of the Charted Financial Analyst Exam and is a Certified Associate Treasury Professional.
Segment overview: Flipside Digital Content is one of only 15 international conversion houses approved by Apple that converts physical content (like books) into digital content such as an eBook and PDF. They create online content and they also work with other digital publishers such as Pottermore, Simon and Schuster, Pan Macmillan, and Pillar and Francis. James Pacaba, Vice President and Chief Officer of Flipside Digital Content Company Inc. talks about their company and the quality services they offer.

Address: Unit 301-304, 3rd Floor, ICITE Building, Eastwood Avenue, Eastwood Cyberpark, Bagumbayan, Quezon City, 1109 Metro Manila

Contact Number: LOCAL (02) 570 9255

Website: http://flipsidecontent.com/

To know more about Flipside Digital Content Company Inc, listen to the podcast below.

The interview will start at the 35:15 mark of the podcast.

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Guests:Victoria Gaudiel and Marivic David
Presenter: Henry Acosta
Guest Bios: Victoria Gaudiel is MontPac’s Chief Financial Officer. Vicky is in charge of formulating and implementing the organization’s financial management strategies and providing integral support to client account management with the objective of improving profitability and increasing billings and collections. Adherence to the highest standards of global excellence marks every action and accomplishment of Vicky. Her establishment of metrics for each scope of work, training of key personnel, management of clients, and continuous evaluation of every aspect of the operational process and the performance of the workforce ensures punctual, high-quality service to MontPac’s SME clients.
As VP of Client Services, Mauee oversees MontPac’s accounting operations and the management of clients in the United States, Australia, Switzerland and Asia from different industries such as restaurant, professional service, software-as-service, tech startups, technological research, retail and construction, among others. Together with the CEO and SVP, she’s in-charge in sourcing potential leads and obtaining new clients, developing fee structures and overseeing engagement implementation and client maintenance.

Segment overview: MontPac Outsourcing provides their clients with the skills and diligence needed to create ‘stress-free accounting’ operations. MontPac is an integrated and organic element of a client’s organization and operations. We ensure that management information is timely, precise, accurate and meaningful so that business owners can make the informed decisions that are vital to the growth of their businesses. Accounting is their specialty and they have hired and trained hundreds of professionals; many of whom are CPAs, to focus on the critical elements of your business so that clients can continue to pursue their key strengths as a business and service their customers with excellence. MontPac Outsourcing Chairman and CEO Henry Montgomery has over 50 years experience in financial and corporate management and has been CEO or CFO for many companies, from start-ups to very large companies, including Spectrian Corporation, Memorex Corporation, and Fairchild Camera & Instrument Corporation. While enjoying his retirement in Hawaii, he had the idea to translate the best practices that he used or have gone through over these big companies and employ them to the small and medium sized entities because he believed that the small and medium sized businesses were not properly served in terms of their accounting needs and he also considered that these businesses would not have as much funds to cover for paying accountants.

Address: Unit 18A, Philexcel Business Park, Manuel A. Roxas Highway, Clark Freeport Zone, Mabalacat, 2010

Contact Number: US +808.923.3300

Website: http://montpac.com/

To know more about MontPac Outsourcing, listen to the podcast below.

The interview will start at the 1:55 mark of the podcast.

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Guest: Marla Rausch

Presenter: Henry Acosta

Guest Bio: Born and raised in the Philippines, Marla Rausch wanted to introduce the vast creative talent of artists from her home country to the 3D animation and motion capture industry. Prior to establishing Animation Vertigo, Marla worked freelance in Spectrum Studios and Sony Computer Entertainment America as a motion capture tracker. It was here that Marla learned the ins and outs and gained knowledge and experience of the animation and motion capture industry. Today, Marla is a member of the Motion Capture Society and the International Game Developers Association. She resides in Irvine with her husband and two children.
In addition to raising the motion capture and animation industry bar, Rausch is also passionate about giving back to organizations, particularly those that support the entrepreneurial spirit and mentor girls and women. Throughout the past decade, Rausch has participated in educational field trips, speaking opportunities and one-on-one mentorship.

Segment overview: Marla Rausch founded Animation Vertigo in 2004 to provide unparalleled quality solutions to leaders in film, television and video games. Since its founding, Animation Vertigo continues to set the standard in motion capture animation, consistently exceeding client expectations with timely, quality results. Considered a trailblazer in the motion capture outsourcing industry, Rausch’s roster of projects include leading video games such as Call of Duty®: Black Ops 3, Advanced Warfare by Activision®, Heavy Rain™ and Beyond: Two Souls™, both from Quantic Dream™, Mortal Kombat X by NetherRealm and Hitman by IO Interactive.
For more than seven years, Animation Vertigo has leveraged the expertise and skills of leaders in motion capture to produce high quality output with the fastest turnaround time possible. Animation Vertigo also contributes to the efforts of charitable organizations providing assistance during times of calamities in the Philippines, such as typhoons. Rausch has proven through the years that she takes sincere interest in the world around her, and through Animation Vertigo, she invests time and funds to causes and organizations that will improve the world we live in.

Address: 9F Unit 94, The Columbia Tower, Ortigas Avenue, Mandaluyong City, 1550, Metro Manila

Contact Number: US (858) 427-5242

Website: http://www.animationvertigo.com/

To know more about Animation Vertigo, listen to the podcast below.

The interview will start at the 2:50 of the podcast episode.

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Guest: Gerardo Lacbayan Jr.
Presenter: Henry Acosta
Guest Bio: Gerardo “Gerdz” Lacbayan Jr., 28 years old, has been a BPO employee for eight years now. He took up BS Information Management in Tarlac State University and graduated Cum Laude in 2008. Two weeks after he received his diploma, he applied in EGS (then known as NCO Clark Philippines Inc) and got hired immediately as a Technical Support Representative for a gaming console account. After acclimation and a show of fluency in many skills, he became an escalations representative for inbound and outbound contacts. The company was true to its mission of developing future leaders so he took one of the slots for a supervisor apprenticeship. That very brief stint steered his career to a completely different paradigm. At the end of it, he realized that he wanted to manage people. Gerdz wanted to be at the forefront of the company’s daily operations. He got promoted as a Team Manager in 2009 and got to hone his competencies in leadership. In 2010 he applied as an Operations Manager and succeeded. From overseeing a group of thirty people in a team, his scope grew to over a hundred people including front line supervisors. This year, he was promoted as Senior Manager for Operations and now responsible for running our company’s logistic program here in Clark, Pampanga handling all fronts of operations, from staffing to quality to financials and even client partnership.

Segment overview: From being outside of the top 20 in terms of size, Expert Global Solutions is proud to announce that they are the third largest in the Philippines right now because of their continuous efforts to really build more verticals across different fields of industry. Their aggressiveness to really employ more people and in the process help them become successful in what they do is what really sets them apart from everybody else. Expert Global Solutions engages deeply with clients to deliver an exceptional customer experience through leading outsourced solutions, for customer and financial care. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. Another development in their company is that EGS has recently merged with Alorica, a worldwide leader in customer experience outsourcing solutions.

Address: Business Center 4, Philexcel Business Park, Manuel Roxas Highway, Clark Freeport Zone, Pampanga, Philippines

Contact Number: 

• LOCAL +63917 861 7940
• US 1 800 252 3996

Website: http://www.egscorp.com/

To know more about Expert Global Solutions, listen to the podcast below.

The interview will start at 15:55 mark of the podcast episode.

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Guest: Victor Viana
Presenter: Henry Acosta
Guest Bio: Victor Viana is the Country Sales and Marketing Director at Triple i Consulting. Having lived across several countries in different continents such as Netherlands, Indonesia, Singapore and now the Philippines, Victor’s background in business and experience in Southeast Asian markets allowed him to succesful assist over 100 hundred companies to enter and grow in the Philippine market.
Philippines is a market with a huge potential but not the easiest to enter. Victor has very much enjoyed the continuous learning associated with his job. It’s a real privilege to be able to dive into so many different industries.

Segment overview: We are joined by Victor Viana of Triple i Consulting. Victor oversees all the communication and relationship between Triple i and its customers across different industries. Among the services they provide are business registration, accounting, tax consulting, environmental consulting as well. Triple i Consulting Inc. is focused in its primary consulting services in three areas: Incorporation, to assist clients with the company formation process in the Philippines and deciding the appropriate corporate entity. Immigration, to help clients choose the best visa for their needs and process applications with the Bureau of Immigration. Investment, to research areas of interest and consult on preferred investment. They aim to help investors quickly mobilize their investment within the country.

Address: Sagittarius, Dela Costa Street, Makati, Metro Manila

Contact Number: LOCAL +63 (02) 5519012

Website: http://www.tripleiconsulting.com/

To know more about Triple i Consulting, listen to the podcast below.

The interview will start that the 1:55 mark of the podcast.

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Guest: Erlend Bakke
Presenter: Henry Acosta
Guest Bio: Erlend Bakke is a Norwegian serial entrepreneur, speaker, and #1 international bestselling author born in 1981 in London, UK. He currently owns the following three companies Mr. Outsource, 3sixty, and 3sixtyfactory. Erlend speaks on the topics of entrepreneurship with focus on how to automate and outsource your business to avoid the trap of becoming a business prisoner. He spends most of his time between London, Oslo, and Davao City in the Philippines, but is available to speak at venues all over the world depending on availability.
Erlend trains entrepreneurs in how to start, run, and own freedom businesses through his seminar `The Freedom Bootcamp` (www.thefreedombootcamp.com), the membership website www.worklessearnmore.tv, and his weekly business podcast `Hardcore MBA Podcast` (www.hardcoremba.com). In 2013 he first published the book Never Work Again that went on to become an #1 International Bestseller. The book is focused on applying freedom to your life as well as your business by cutting the crap and getting real about your true needs and desires.

Segment overview: Erlend Bakke launched Mr. Outsource four years ago as a company to help to liberate entrepreneurs, basically to help entrepreneurs in the UK, Australia and the US delegate their tasks to a reliable company in the Philippines. Mr. Erlend wants to meet the problems of many businessmen and entrepreneurs by automating and help systemize office operation and if needed, to help companies outsource for highly qualified virtual assistants. Mr. Outsource takes care of all the requirements of running a business virtually from administration, basic accounting, hiring of qualified personnel, management of schedules, setting up of appointments, travel bookings, research work, regular updating of company websites, answering and receiving of company communiqués via the internet, phones, and mail correspondence, to almost all phases of operations. Through his company Mr. Outsource, Mr. Bakke pushes his advocacy of liberating entrepreneurs from the hassles and bustles of running their business and find greater freedom and more time for themselves to pursue other endeavours.

Address: Capricorn Street, Dona Luisa Phase 1, Talomo, Davao City, 8000 Davao del Sur

Contact Number: INTL: +44 203 239 5020

Website: http://mroutsource.com/

To know more about Mr Outsource, listen to the podcast below.

The interview will start at 1:50 mark of the podcast episode.

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