Flavours Business process Outsourcing BPO in the Philippines
There seems to be at least three flavours of outsourcing in the Philippines. At the big end of town there are the large Business process Outsourcers where there are often…
Featured Company: Deployed [transcript][audio]
Guest: Angela McDonald
Presenter: Henry Acosta
Guest Bio: Angela McDonald is country manager for Deployed and vice president / client services for Manila Recruitment. Angela is a well-rounded professional when it comes to recruitment services, her role understands the direction a client wants to take for the future growth of the company, ensuring that the right approach is taken to find the talent that is needed. Her accomplishments include vast experience in executive leadership roles in the Recruitment and BPO sector. With a background in recruitment Angela has a proven track record of maintaining relationships over the long term and seeing the big picture
Segment overview: Angela McDonald is the head of Deployed Philippines, an offshore staffing firm helping business owners leverage the benefits of Outsourcing/Remote Staffing to grow their companies. Angela is tasked with initiating partnerships, generating new business, and spearheading the culture of the company. Angela McDonald is an experienced manager with a reputation for going the extra mile to ensure her clients see the growth they want. Living in the Philippines for eight years she has a deep understanding of the people and culture.
Deployed are the specialists in outsourcing and remote staffing. Their collective expertise has helped numerous businesses access a talent pool that is unavailable or unaffordable locally.Across many industries, Deployed has been able to simplify the staffing process, assist in development and give businesses the opportunity to expand. All the while letting the business owner maintain control every step of the way.
Address:
Philippines – Unit 15-A, 15th Floor Belvedere Tower, San Miguel Avenue, Ortigas Center, Pasig City 1605 Philippines
New Zealand – 1 College Hill Freemans Bay Auckland 1011
Contact: (INT’L) (0508 337 569)
Website: www.deployedstaff.nz
Featured Company: Outsource Workers [transcript][audio]
Guest: Brett Russo
Presenter: Henry Acosta
Guest Bio: Brett Russo is a licensed Real Estate Agent on the Gold Coast with over 15 years experience and have an outsourcing company based in the Philippines specialising in providing trained Virtual Assistants for Real Estate Agents and Agencies.
Segment overview: Outsource Workers is an Australian based company that specialises in providing fully trained virtual assistants based in the Philippines for Australian and New Zealand Real Estate Agencies and Agents. Outsource Workers is an innovative and service oriented company that exists to develop and deliver constantly evolving outsourcing solutions which contribute substantially to their clients’ success.
Address:
Australia – PO Box 269, Mermaid Beach, Qld 4218
Philippines – Philexel Business Centre, Roxas Highway, Clark Freeport Zone, Philippines
Contact: (INT’L) 1300 727 147
Website: www.outsourceworkers.com.au
Featured Company: Virtual Assistant 4 Real Estate Investors [transcript][audio]
Guest: Alex Garcia
Presenter: Henry Acosta
Guest Bio: Canecio Nick Mesias aka Alex Garcia is the CEO of Virtual Assistants 4 Real Estate Investors (VA4REI) and Virtual Assistants 4 Real Estate Agents (VA4REA) and the founder of VA Davao, a famous local group of Virtual Assistants and one of the founding officers of Davao Virtual Assistants Association (DVAA), one of the largest local group of remote workers. After spending nearly a decade working remotely and marketing for his startup company, Alex knows what truly drives conversions, and it’s not mastering the marketing flavor of the week. It’s how well you connect with the heart-beating people you’re trying to help and communicate your understanding back to them. Alex holds a Bachelor of Arts in English and Bachelor of Secondary Education Major in English from the University of Southeastern Philippines (USEP).
Segment overview: In this episode, CEO of Virtual Assistants 4 Real Estate Investors Alex Garcia joins us to share insights about their company. VA4REI‘s goal is to help Real Estate Investors increase productivity by eliminating their daily grunt works in the most efficient way possible. Alex takes a vision and makes it reality through strategy development. He intuitively sees the threads of opportunity that wind through a company, brings them together into a coherent whole, helps others extend their thinking, and drives material business advantage. He has connections to different Real Estate gurus in the US, like Duncan Weirman, Tim Cook, and Rony Velasquez. In addition to his extensive home-based and marketing experience, Alex is a trained sales, customer and technical support consultant in some of the known BPO industry in the Philippines. For the past two years, the company has grown from 1 to more than 25 clients across the United States. From 1 employee they grew to more than 15 employees and the company’s trajectory is going higher and higher each month.
Address: Unit 2G, 2nd Floor, RC Kids Apartelle, #73 East DBPO Village, Ma-a, Davao City
Contact: (INT’L) +1 321-200-0155
Website: www.va4rei.com
Featured Company: Aptus Global Solutions [transcript][audio]
Guest: Joe Mojica
Presenter: Henry Acosta
Guest Bio: Jun Mojica is a 17-year veteran in the BPO industry, who had worked with some of the leading BPO organizations servicing Fortune 500 companies. He had held every imaginable role from frontline customer service representative to Vice-President, working for various verticals providing front office, back office, and KPO solutions for clients. He’s now utilizing his vast experience as a Managing Director for one of the fastest-growing new BPO companies in Manila to provide high-quality and results-driven services to companies seeking outsourced solutions for their businesses.
Segment overview: Joe Mojica joins us in this segment to talk about Aptus Global Solutions, a BPO company that frees you from the burden of recruiting the right staff, training and management, allowing you to focus on your core business processes.
Address: 20th Floor AIC Burgundy Tower, ADB Avenue, Ortigas Center, Pasig City, 1208 Metro Manila
Contact:(LOCAL) (02) 706 3554
Website: www.aptus.ph
To know more about Aptus Global Solutions, listen to the podcast below.
The interview will start at 00:50 mark of the podcast episode.
Featured Company: Eternus Global Outsourcing [Interview] [Transcript]
Guests: Dr. Marie Gabrielle Laguna-Bedia and Lakshmanan Mariyappan
Presenter: Henry Acosta
Guest Bio: Dr. Marie Gabrielle Laguna-Bedia is the Managing Director of Eternus Global Outsourcing. She is a board-certified internist, a pharmacologist-researcher and an experienced entrepreneur. She has worked for more than a hundred businesses around the world for content writing, SEO, copywriting and medical research for more than 10 years. In 2003 she started working remotely for web development companies in Russia, New York and Singapore as a content developer, web designer and SEO strategist. She has also served as a pharma researcher for Ina Research, a Japanese company specializing in clinical trials in collaboration with Novartis and Cardiocore Labs for 3 years. She is the main author of a college textbook “Pharmacology for Allied health Professions, First Edition and the owner of Meds at Sea Pharmacy and Distribution, a drugstore and drug distributor/wholesaler in Western Visayas.
Lakshmanan Mariyappan is the CEO of Eternus Global Outsourcing. He has worked in the analysis and development of web applications and services in PHP as a Senior Developer and Software Engineer. He is the author of Facebook Feed FBF plugin in WordPress, which was downloaded for more than 60,000 times. He was a graduate of MSc in Bioinformatics in GRD College of Sciences in Coimbatore, India after finishing his B.S. Microbiology degree. He also serves as one of the writers and editors of Scriptus Medical Research, a medical informatics news site and a co-author of “Pharmacology for Allied Health Professions”.
Segment overview: Eternus Global Outsourcing is a global information technology and medical KPO company that offers offer technology solutions to business around the world by combining scientific, medical and biopharmaceutical knowledge and technology expertise. In this interview, we are joined by their CEO, Lakshmanan Mariyappan together with Dr. Marie Gabrielle Laguna-Bedia, Managing Director of Eternus Global Outsourcing
Address: SEAOIL Barotac Nuevo Commercial Complex, Barotac Nuevo – Zarraga Rd, Barotac Nuevo, Iloilo City, 5007 Iloilo
Contact Number(LOCAL): (033) 528 8083
Website: www.eternusglobal.com
Featured Company: optiBPO [Interview][Transcript]
Guest: Jamie McBrien
Presenter: Henry Acosta
Guest Bio: Jamie McBrien is a Director at optiBPO, who assists companies set up dedicated offshore operations in the Philippines. They also have offices in Sydney and London. He is also a Director of optim2, which provides consulting services to CFOs on optimising the Finance organisation. Jamie is considered a leading expert in optimising back office functions, including leading transformational programmes of work, improving business processes, and building shared services and offshore teams. He has previously held management consulting roles at Parson Consulting, Deloitte and PwC. He has an MBA from the Australian Graduate School of Management, and a Bachelor of Economics and Bachelor of Commerce from the Australian National University.
Segment overview: Jamie McBrien talks about his company called optiBPO, which provides onshore support for companies in Australia, New Zealand and Europe. With more than 20 years of experience in offshoring and outsourcing services, Jamie strongly believes that Philippines is one of the best countries who can deliver success to your outsourced business. Having a strong command of the English language, highly educated staff, skilled workforce, and culture are just some of the few things that makes this country stand-out when it comes to outsourcing compared with other nations.
SYDNEY
Address: Level 8, 84 Pitt St, Sydney, NSW 2000 Australia
Contact Number: +61 2 8071 4150
LONDON
Address: L 41 Corsham St, London N1 6DR, United Kingdom
Contact Number: +44 20 3239 3693
Website: www.optibpo.com
To know more about optiBPO, listen to the podcast below.
The interview will start at the 00:50 of the podcast episode.
Featured Company: Flipside Digital Content [Interview][Transcript]
Guest: James Pacaba
Presenter: Henry Acosta
Guest Bio: An experienced finance professional specializing in financial modelling and corporate valuation, he has participated in starting up and raising almost PHP 50 Million in seed capital and working capital for more than 10 startup ventures, the largest of which is Flipside Digital Content Company, Inc. a BPO with annual sales of more than PHP 100 Million. He concurrently sits on the board of directors and performs the CFO function. In his free time, he teaches Financial Management and Financial Intermediation classes at the De La Salle University, he is also a Mentor for the Entrepreneurial Management and Masters in Management Programs of the University of Asia and the Pacific. He is currently taking up his Masters degree in Financial Engineering, has passed level I of the Charted Financial Analyst Exam and is a Certified Associate Treasury Professional.
Segment overview: Flipside Digital Content is one of only 15 international conversion houses approved by Apple that converts physical content (like books) into digital content such as an eBook and PDF. They create online content and they also work with other digital publishers such as Pottermore, Simon and Schuster, Pan Macmillan, and Pillar and Francis. James Pacaba, Vice President and Chief Officer of Flipside Digital Content Company Inc. talks about their company and the quality services they offer.
Address: Unit 301-304, 3rd Floor, ICITE Building, Eastwood Avenue, Eastwood Cyberpark, Bagumbayan, Quezon City, 1109 Metro Manila
Contact Number: LOCAL (02) 570 9255
Website: http://flipsidecontent.com/
To know more about Flipside Digital Content Company Inc, listen to the podcast below.
The interview will start at the 35:15 mark of the podcast.
Featured Company: MontPac Outsourcing [Interview][Transcript]
Guests:Victoria Gaudiel and Marivic David
Presenter: Henry Acosta
Guest Bios: Victoria Gaudiel is MontPac’s Chief Financial Officer. Vicky is in charge of formulating and implementing the organization’s financial management strategies and providing integral support to client account management with the objective of improving profitability and increasing billings and collections. Adherence to the highest standards of global excellence marks every action and accomplishment of Vicky. Her establishment of metrics for each scope of work, training of key personnel, management of clients, and continuous evaluation of every aspect of the operational process and the performance of the workforce ensures punctual, high-quality service to MontPac’s SME clients.
As VP of Client Services, Mauee oversees MontPac’s accounting operations and the management of clients in the United States, Australia, Switzerland and Asia from different industries such as restaurant, professional service, software-as-service, tech startups, technological research, retail and construction, among others. Together with the CEO and SVP, she’s in-charge in sourcing potential leads and obtaining new clients, developing fee structures and overseeing engagement implementation and client maintenance.
Segment overview: MontPac Outsourcing provides their clients with the skills and diligence needed to create ‘stress-free accounting’ operations. MontPac is an integrated and organic element of a client’s organization and operations. We ensure that management information is timely, precise, accurate and meaningful so that business owners can make the informed decisions that are vital to the growth of their businesses. Accounting is their specialty and they have hired and trained hundreds of professionals; many of whom are CPAs, to focus on the critical elements of your business so that clients can continue to pursue their key strengths as a business and service their customers with excellence. MontPac Outsourcing Chairman and CEO Henry Montgomery has over 50 years experience in financial and corporate management and has been CEO or CFO for many companies, from start-ups to very large companies, including Spectrian Corporation, Memorex Corporation, and Fairchild Camera & Instrument Corporation. While enjoying his retirement in Hawaii, he had the idea to translate the best practices that he used or have gone through over these big companies and employ them to the small and medium sized entities because he believed that the small and medium sized businesses were not properly served in terms of their accounting needs and he also considered that these businesses would not have as much funds to cover for paying accountants.
Address: Unit 18A, Philexcel Business Park, Manuel A. Roxas Highway, Clark Freeport Zone, Mabalacat, 2010
Contact Number: US +808.923.3300
Website: http://montpac.com/
To know more about MontPac Outsourcing, listen to the podcast below.
The interview will start at the 1:55 mark of the podcast.
Featured Company: Animation Vertigo [Interview][Transcript]
Guest: Marla Rausch
Presenter: Henry Acosta
Guest Bio: Born and raised in the Philippines, Marla Rausch wanted to introduce the vast creative talent of artists from her home country to the 3D animation and motion capture industry. Prior to establishing Animation Vertigo, Marla worked freelance in Spectrum Studios and Sony Computer Entertainment America as a motion capture tracker. It was here that Marla learned the ins and outs and gained knowledge and experience of the animation and motion capture industry. Today, Marla is a member of the Motion Capture Society and the International Game Developers Association. She resides in Irvine with her husband and two children.
In addition to raising the motion capture and animation industry bar, Rausch is also passionate about giving back to organizations, particularly those that support the entrepreneurial spirit and mentor girls and women. Throughout the past decade, Rausch has participated in educational field trips, speaking opportunities and one-on-one mentorship.
Segment overview: Marla Rausch founded Animation Vertigo in 2004 to provide unparalleled quality solutions to leaders in film, television and video games. Since its founding, Animation Vertigo continues to set the standard in motion capture animation, consistently exceeding client expectations with timely, quality results. Considered a trailblazer in the motion capture outsourcing industry, Rausch’s roster of projects include leading video games such as Call of Duty®: Black Ops 3, Advanced Warfare by Activision®, Heavy Rain™ and Beyond: Two Souls™, both from Quantic Dream™, Mortal Kombat X by NetherRealm and Hitman by IO Interactive.
For more than seven years, Animation Vertigo has leveraged the expertise and skills of leaders in motion capture to produce high quality output with the fastest turnaround time possible. Animation Vertigo also contributes to the efforts of charitable organizations providing assistance during times of calamities in the Philippines, such as typhoons. Rausch has proven through the years that she takes sincere interest in the world around her, and through Animation Vertigo, she invests time and funds to causes and organizations that will improve the world we live in.
Address: 9F Unit 94, The Columbia Tower, Ortigas Avenue, Mandaluyong City, 1550, Metro Manila
Contact Number: US (858) 427-5242
Website: http://www.animationvertigo.com/
To know more about Animation Vertigo, listen to the podcast below.
The interview will start at the 2:50 of the podcast episode.
