The degree of control a client has over work output varies significantly across different types of Business Process Outsourcing (BPO) operations. Here's a breakdown: Captive Centers: In captive centers, the…
Business Process Outsourcing (BPO) in the Philippines encompasses a variety of models, each catering to different business needs. Here are the primary types: Captive Centers: These are in-house outsourcing centers…
Outsourcing provides opportunities for growth not just for large scale businesses, but for start-ups and small businesses as well. Utilizing outsourcing services can be a powerful strategy for scaling small…
The 13th month pay in the Philippines, particularly in the Business Process Outsourcing (BPO) sector, is a mandatory benefit that all employers must provide to their non-managerial employees, to be…
There is always room for improvement. Some may say “Don’t fix something that is not broken,” and that can be true for some aspects of your business. But with the…
Client churn, in any business, is inevitable. There are factors that we cannot control such as business downturn or company acquisitions. On the other hand, we can mitigate other factors…
Coming up with the right pricing requires various factors to consider. It needs to be competitive but at the same time reasonable enough to maintain business operations in the long…
If you have a business and you don’t have an online presence, whether local or global, you’re not giving it an opportunity to succeed. It is not like the old…
What are the considerations outsourcing providers think about when they create their pricing model? This is a good question to ask to better understand the story behind their fees. It…
Outsourcing is more than just a cost-saving strategy; it's a means to scale operations, access specialized skills, and maintain flexibility. One of the most outsourced roles today is that of…
Join us on September 1, 2025, for an exclusive outsourcing tour across top BPO hotspots in the Philippines.
