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Featured Company: Azpired Inc. [Interview][Transcript]

Guest: Almira Absin

Presenter: Henry Acosta

Guest Bio:  Almira Absin is a co-founder of Azpired Inc and her realm of expertise is training and workforce. She has transformed Language Schools and Institutes’ number of students to hundreds in just a short period of time thereby increasing the academes’ revenue. Her accomplishments challenged her to transition from a university setting to the corporate world in 2007. Almira is a very result oriented leader. She believes that SUCCESS is a combination of perspiration and inspiration thru strict discipline with emphasis on the company’s mission and vision.

Segment overview:  AZPIRED is a world-class outsourcing service center in the Philippines that specializes in Inbound Customer Service, Technical Support, Accounting Services and more. They have been certified PCI compliant by the PCI Security Standards Council and ISO 27001:2013 by QAS International.  The company originally started in the US, which then moved to the Philippines in 2009 with just 1 employee and has expanded greatly in a short period of time. These days, the company has 1500 employees with 4 buildings located in different cities.

Address: 16/F Cebu IT Tower 2, Cebu Business Park, Cebu City

Contact Number: LOCAL +63 917 308 3868 / INTL +1 (805) 708 5656

Website: http://www.azpired.com/

To know more about AZPIRED Inc., listen to the podcast below.

The interview will start at the 1:00 of the podcast episode.

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Featured Company: Flipside Digital Content [Interview][Transcript]

Guest: James Pacaba
Presenter: Henry Acosta
Guest Bio: An experienced finance professional specializing in financial modelling and corporate valuation, he has participated in starting up and raising almost PHP 50 Million in seed capital and working capital for more than 10 startup ventures, the largest of which is Flipside Digital Content Company, Inc. a BPO with annual sales of more than PHP 100 Million. He concurrently sits on the board of directors and performs the CFO function. In his free time, he teaches Financial Management and Financial Intermediation classes at the De La Salle University, he is also a Mentor for the Entrepreneurial Management and Masters in Management Programs of the University of Asia and the Pacific. He is currently taking up his Masters degree in Financial Engineering, has passed level I of the Charted Financial Analyst Exam and is a Certified Associate Treasury Professional.
Segment overview: Flipside Digital Content is one of only 15 international conversion houses approved by Apple that converts physical content (like books) into digital content such as an eBook and PDF. They create online content and they also work with other digital publishers such as Pottermore, Simon and Schuster, Pan Macmillan, and Pillar and Francis. James Pacaba, Vice President and Chief Officer of Flipside Digital Content Company Inc. talks about their company and the quality services they offer.

Address: Unit 301-304, 3rd Floor, ICITE Building, Eastwood Avenue, Eastwood Cyberpark, Bagumbayan, Quezon City, 1109 Metro Manila

Contact Number: LOCAL (02) 570 9255

Website: http://flipsidecontent.com/

To know more about Flipside Digital Content Company Inc, listen to the podcast below.

The interview will start at the 35:15 mark of the podcast.


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Featured Company: TeleDevelopment Services Inc. [Interview][Transcript]


Guests: John Manzano

Presenter: Henry Acosta

Guest Bio: John is the Philippine Country Manager of TeleDevelopment Services (TDS). He oversees the formulation and execution of all strategic and tactical plans for TDS, driving the company’s sales performance to ensure bottom-line profitability. John possesses 20 years of experience in all aspects of start-up operations, corporate management, service delivery, digital transformation and account acquisition. He previously served in leadership roles both captive and outsourced companies in QBE,Cognizant, 24/7 Inc., TRG, Convergys, DHL and HSBC.

Segment overview: For over 25 years, TeleDevelopment Services, Inc. has been providing clients with global outsourcing and back-office solutions. They have offices in the United States and the Philippines, they deploy experienced professionals to help organizations succeed from any location – domestic, near-shore, and offshore. Among the solutions they offer are Consulting, Executive Search, Healthcare Training, Language Assessment, Managed Services Specialized Recruitment, and Lean Six Sigma Training. Their global experience, local expertise, and client-centric approach to finding creative solutions to business challenges have given their BPO and contact center partners a significant edge in establishing, building and optimizing their global operations’ performance, capability and success.

Address: Unit 3502-35 35th Floor Robinsons Equitable Tower, ADB Avenue, Ortigas Center, Pasig City

Contact Number: LOCAL (02) 631 8230

Website:  www.teledevelopment.com.ph

To know more about TeleDevelopment Services, listen to the podcast below.

The interview will start at the 43:50 of the podcast episode.


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Featured Company: SQME Professionals Inc. [Interview][Transcript]


Guest: Joselyn T. Capistrano

Presenter: Patrick Reyes

Guest Bio: Joselyn T. Capistrano is a quality and service process improvement guru with more than twenty years of work experience with multinational companies, such as IBM, Citibank, HP, Accenture and Fujitsu. A renowned advisor in project management, software engineering, and software development, Capistrano is, so far, the only the only Filipina with a Capability Maturity Model Integration (CMMI) license to be a Lead Appraiser in the Philippines. Joselyn’s entrepreneurial journey dates way back in 2001 when she founded SQME Professionals, Inc., a software engineering and quality management company that focuses on providing business enhancement services that are guided by the principles and methodologies of CMMI, International Organization for Standardization (ISO), and Six Sigma.

Segment overview: Software Quality Management in Engineering Consulting and Managed Services (SQME) Professionals Limited is a global player in Project Management Consulting and Software Process Improvement. As a Software Engineering Institute (SEI) Transition Partner, SQME provides for extensive Capability Maturity Model (CMM®) services. Having developed a strong client relationship with clients from different industries, the firm, under Joselyn’s leadership, proved to be one of the most successful providers of business enhancement services in the Philippines—expanding its operations in Hong Kong, while growing its services in other business sectors. Capistrano combined the expertise of these two companies, SQME Professionals and BPSource into one solid brand, which is now known as Service Quality Management Engineers—a full-service process improvement and outsourcing firm internationally recognized for transforming companies into high performance organizations.

Address: 3201-C West Tower, Philippine Stock Exchange Center, Exchange Road, Ortigas Center, Pasig City, 1605 Philippines, Exchange Rd, San Antonio, Pasig, Metro Manila

Contact Number: LOCAL (02) 687 0133

Website: www.sqme.com

To know more about SQME Professionals, listen to the podcast below.

The interview will start at the 47:45 mark of the podcast.

 

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Read more about the article Featured Company: Arcanys [Interview][Transcript]

Featured Company: Arcanys [Interview][Transcript]

frederic_joye_arcanysGuest: Frederic Joye
Presenter: Henry Acosta
Guest Bio: Fred has many years of experience in growing international businesses. Fred has been leading the sales, marketing and business development arms of Arcanys from day one. Fred has a passion for innovation and entrepreneurship, enabling to solve global issues at an unprecedented scale, through technology. Working with, and being part of startups that one day will change the way people live and do business is the reason behind the creation of Arcanys Labs (the investment arm of thé Arcanys Group).

Segment overview: Arcanys is one of the most respected software development companies not only in the Philippines but also by the startups it supports in Europe, the US and Australia. Their mission is to help businesses to do more with less money and help them generate revenue quicker. Their vision is to keep on helping those companies, but also for start-ups. They have recently launched a venture capital back program where they invest technology and money for equity in these start-ups. Arcanys staff goes through a training program where they are taught how to work with clients following the company’s specific methodology. What they are looking for are experienced developers that are also fast learners that is why they are looking at their abilities to grow over time because the projects they work on are usually pretty challenging.

Address: 7th Floor, CFI Builing, Capitol Compound,, Cebu City, 6000 Cebu

Contact Number: (032) 416 5414

Website: https://www.arcanys.com/

To know more about Arcanys, listen to the podcast below.

The interview will start at the 26:30 mark of the podcast.

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Featured Company: Fountainhead Technologies, Inc. [Interview][Transcript]

Pargad_Biteng_Fountainhead_TechnologiesGuests: Pargad Biteng
Presenter: Henry Acosta
Guest Bio: Pargad “Jack” Biteng, Chairman of Fountainhead Technologies, Inc. earned his bachelor’s degree from the University of the Philippines and an MBA from the University of Chicago. He was put on hold his studies in PhD in Economics at the London School of Economics in order to focus on running Fountainhead Technologies, a company he and some friends founded in 2001. His background included several roles such as programming, sales and service delivery.

Segment overview: Fountainhead Technologies, Inc. was established in 2001. The company is a Tier 1 Gold Partner of Oracle Corporation with specialization in the installation and management of the Oracle E-Business Suite, the most comprehensive suite of integrated, global business applications enabling organizations to make better decisions, reduce costs, and increase performance. Fountainhead primarily focuses on delivering Enterprise Solutions and Oracle E-Business Suite implementation and support.
Their Oracle Certified Professional consultants bring with them an average of 10 years extensive business and technical experience acquired from deployment of complex business applications based on leading practices and standards from various industries in Asia, Australia, Europe, and North America. This allows Fountainhead to maintain seamless end-to-end service while dealing with multiple clients.

Address: Unit 1100, 88 Corporate Center, Sedeno Street, corner Valero Street, Salcedo Village, Makati, 1227 Metro Manila

Contact Number: LOCAL (+63) 2 908 2546

Website: http://www.fountainheadtechnologies.com/

To know more about Fountainhead Technologies, Inc., listen to the podcast below.

The interview will start at 48:10 mark of the podcast episode.

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Featured Company: MontPac Outsourcing [Interview][Transcript]

marivic_david_montpac_outsourcing victoria_gaudiel_montpac_outsourcingGuests:Victoria Gaudiel and Marivic David
Presenter: Henry Acosta
Guest Bios: Victoria Gaudiel is MontPac’s Chief Financial Officer. Vicky is in charge of formulating and implementing the organization’s financial management strategies and providing integral support to client account management with the objective of improving profitability and increasing billings and collections. Adherence to the highest standards of global excellence marks every action and accomplishment of Vicky. Her establishment of metrics for each scope of work, training of key personnel, management of clients, and continuous evaluation of every aspect of the operational process and the performance of the workforce ensures punctual, high-quality service to MontPac’s SME clients.
As VP of Client Services, Mauee oversees MontPac’s accounting operations and the management of clients in the United States, Australia, Switzerland and Asia from different industries such as restaurant, professional service, software-as-service, tech startups, technological research, retail and construction, among others. Together with the CEO and SVP, she’s in-charge in sourcing potential leads and obtaining new clients, developing fee structures and overseeing engagement implementation and client maintenance.

Segment overview: MontPac Outsourcing provides their clients with the skills and diligence needed to create ‘stress-free accounting’ operations. MontPac is an integrated and organic element of a client’s organization and operations. We ensure that management information is timely, precise, accurate and meaningful so that business owners can make the informed decisions that are vital to the growth of their businesses. Accounting is their specialty and they have hired and trained hundreds of professionals; many of whom are CPAs, to focus on the critical elements of your business so that clients can continue to pursue their key strengths as a business and service their customers with excellence. MontPac Outsourcing Chairman and CEO Henry Montgomery has over 50 years experience in financial and corporate management and has been CEO or CFO for many companies, from start-ups to very large companies, including Spectrian Corporation, Memorex Corporation, and Fairchild Camera & Instrument Corporation. While enjoying his retirement in Hawaii, he had the idea to translate the best practices that he used or have gone through over these big companies and employ them to the small and medium sized entities because he believed that the small and medium sized businesses were not properly served in terms of their accounting needs and he also considered that these businesses would not have as much funds to cover for paying accountants.

Address: Unit 18A, Philexcel Business Park, Manuel A. Roxas Highway, Clark Freeport Zone, Mabalacat, 2010

Contact Number: US +808.923.3300

Website: http://montpac.com/

To know more about MontPac Outsourcing, listen to the podcast below.

The interview will start at the 1:55 mark of the podcast.

 

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Featured Company: D&V Philippines [Interview][Transcript]

stefan_vermeulen_dv_philippinesGuests: Stefan Vermeulen and Jennifer Zalameda-Santos
Presenter: Henry Acosta
Guest Bio: Stefan Vermeulen is a Dutch citizen born on March 8, 1971. He is a member of the Dutch Institute of Certified Public Accountants (NBA), registered accountant and holds a masters degree in Information Management. Stefan was the Chief Financial Officer of ICTS International N.V. – a NASDAQ listed aviation security provider – for approximately four years. He has also held various senior financial leadership positions at blue chip companies like Shell, Sara Lee and Deloitte.
Jennifer Zalameda-Santos takes on a very challenging role as the Marketing Manager of D&V Philippines. Jennifer brings with almost 8 years of experience in customer and marketing relations. Her expertise also includes business development. The foundation of Jennifer’s academic training was built at Adamson University, where she obtained a degree in Mass Communication and graduated cum laude.

Segment overview: D&V Philippines has a proven track record in providing professional finance and accounting services seamlessly, leading to significant cost savings and operational efficiency for businesses. They collaborate effectively with their clients in order to better results to businesses. They create an in-depth analyses of the business’ financial data and the use of modern tools to simplify and standardize their clients’ finance and accounting processes. Started with a humble group of 10 in 2012 in Manila Philippines, D&V Philippines grew into a full-fledged finance and accounting service company, operating with over 150 accountants, majority of them CPAs. They provide professional finance and accounting services to SMEs, CFOs of large corporations, accounting firms, and set up shared services centers for clients in the United States, Australia, United Kingdom, Europe, and Asia.

Address: 23rd Floor, Tower 2, The Enterprise Center, 6766 Ayala Avenue corner Paseo de Roxas, Makati, 1226 Metro Manila

Contact Number: LOCAL (632) 846 1144

Website: http://www.dvphilippines.com/

To know more about D&V Philippines, listen to the podcast below.

The interview will start at 35:10 mark of the podcast episode.


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Featured Company: Animation Vertigo [Interview][Transcript]

marla_rausch_animation_vertigoGuest: Marla Rausch

Presenter: Henry Acosta

Guest Bio: Born and raised in the Philippines, Marla Rausch wanted to introduce the vast creative talent of artists from her home country to the 3D animation and motion capture industry. Prior to establishing Animation Vertigo, Marla worked freelance in Spectrum Studios and Sony Computer Entertainment America as a motion capture tracker. It was here that Marla learned the ins and outs and gained knowledge and experience of the animation and motion capture industry. Today, Marla is a member of the Motion Capture Society and the International Game Developers Association. She resides in Irvine with her husband and two children.
In addition to raising the motion capture and animation industry bar, Rausch is also passionate about giving back to organizations, particularly those that support the entrepreneurial spirit and mentor girls and women. Throughout the past decade, Rausch has participated in educational field trips, speaking opportunities and one-on-one mentorship.

Segment overview: Marla Rausch founded Animation Vertigo in 2004 to provide unparalleled quality solutions to leaders in film, television and video games. Since its founding, Animation Vertigo continues to set the standard in motion capture animation, consistently exceeding client expectations with timely, quality results. Considered a trailblazer in the motion capture outsourcing industry, Rausch’s roster of projects include leading video games such as Call of Duty®: Black Ops 3, Advanced Warfare by Activision®, Heavy Rain™ and Beyond: Two Souls™, both from Quantic Dream™, Mortal Kombat X by NetherRealm and Hitman by IO Interactive.
For more than seven years, Animation Vertigo has leveraged the expertise and skills of leaders in motion capture to produce high quality output with the fastest turnaround time possible. Animation Vertigo also contributes to the efforts of charitable organizations providing assistance during times of calamities in the Philippines, such as typhoons. Rausch has proven through the years that she takes sincere interest in the world around her, and through Animation Vertigo, she invests time and funds to causes and organizations that will improve the world we live in.

Address: 9F Unit 94, The Columbia Tower, Ortigas Avenue, Mandaluyong City, 1550, Metro Manila

Contact Number: US (858) 427-5242

Website: http://www.animationvertigo.com/

To know more about Animation Vertigo, listen to the podcast below.

The interview will start at the 2:50 of the podcast episode.

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Featured Company: Expert Global Solutions [Interview][Transcript]

gerardo_lacbayan_jr_expert_global_solutionsGuest: Gerardo Lacbayan Jr.
Presenter: Henry Acosta
Guest Bio: Gerardo “Gerdz” Lacbayan Jr., 28 years old, has been a BPO employee for eight years now. He took up BS Information Management in Tarlac State University and graduated Cum Laude in 2008. Two weeks after he received his diploma, he applied in EGS (then known as NCO Clark Philippines Inc) and got hired immediately as a Technical Support Representative for a gaming console account. After acclimation and a show of fluency in many skills, he became an escalations representative for inbound and outbound contacts. The company was true to its mission of developing future leaders so he took one of the slots for a supervisor apprenticeship. That very brief stint steered his career to a completely different paradigm. At the end of it, he realized that he wanted to manage people. Gerdz wanted to be at the forefront of the company’s daily operations. He got promoted as a Team Manager in 2009 and got to hone his competencies in leadership. In 2010 he applied as an Operations Manager and succeeded. From overseeing a group of thirty people in a team, his scope grew to over a hundred people including front line supervisors. This year, he was promoted as Senior Manager for Operations and now responsible for running our company’s logistic program here in Clark, Pampanga handling all fronts of operations, from staffing to quality to financials and even client partnership.

Segment overview: From being outside of the top 20 in terms of size, Expert Global Solutions is proud to announce that they are the third largest in the Philippines right now because of their continuous efforts to really build more verticals across different fields of industry. Their aggressiveness to really employ more people and in the process help them become successful in what they do is what really sets them apart from everybody else. Expert Global Solutions engages deeply with clients to deliver an exceptional customer experience through leading outsourced solutions, for customer and financial care. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. Another development in their company is that EGS has recently merged with Alorica, a worldwide leader in customer experience outsourcing solutions.

Address: Business Center 4, Philexcel Business Park, Manuel Roxas Highway, Clark Freeport Zone, Pampanga, Philippines

Contact Number: 

  • LOCAL +63917 861 7940
  • US 1 800 252 3996

Website: http://www.egscorp.com/

To know more about Expert Global Solutions, listen to the podcast below.

The interview will start at 15:55 mark of the podcast episode.

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