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Featured Company: Expert Global Solutions [Interview][Transcript]

gerardo_lacbayan_jr_expert_global_solutionsGuest: Gerardo Lacbayan Jr.
Presenter: Henry Acosta
Guest Bio: Gerardo “Gerdz” Lacbayan Jr., 28 years old, has been a BPO employee for eight years now. He took up BS Information Management in Tarlac State University and graduated Cum Laude in 2008. Two weeks after he received his diploma, he applied in EGS (then known as NCO Clark Philippines Inc) and got hired immediately as a Technical Support Representative for a gaming console account. After acclimation and a show of fluency in many skills, he became an escalations representative for inbound and outbound contacts. The company was true to its mission of developing future leaders so he took one of the slots for a supervisor apprenticeship. That very brief stint steered his career to a completely different paradigm. At the end of it, he realized that he wanted to manage people. Gerdz wanted to be at the forefront of the company’s daily operations. He got promoted as a Team Manager in 2009 and got to hone his competencies in leadership. In 2010 he applied as an Operations Manager and succeeded. From overseeing a group of thirty people in a team, his scope grew to over a hundred people including front line supervisors. This year, he was promoted as Senior Manager for Operations and now responsible for running our company’s logistic program here in Clark, Pampanga handling all fronts of operations, from staffing to quality to financials and even client partnership.

Segment overview: From being outside of the top 20 in terms of size, Expert Global Solutions is proud to announce that they are the third largest in the Philippines right now because of their continuous efforts to really build more verticals across different fields of industry. Their aggressiveness to really employ more people and in the process help them become successful in what they do is what really sets them apart from everybody else. Expert Global Solutions engages deeply with clients to deliver an exceptional customer experience through leading outsourced solutions, for customer and financial care. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. Another development in their company is that EGS has recently merged with Alorica, a worldwide leader in customer experience outsourcing solutions.

Address: Business Center 4, Philexcel Business Park, Manuel Roxas Highway, Clark Freeport Zone, Pampanga, Philippines

Contact Number: 

  • LOCAL +63917 861 7940
  • US 1 800 252 3996

Website: http://www.egscorp.com/

To know more about Expert Global Solutions, listen to the podcast below.

The interview will start at 15:55 mark of the podcast episode.

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Featured Company: Red Core Solutions [Interview][Transcript]

Jerry_Durant_Red_Core_SolutionsGuest: Jerry E. Durant
Presenter: Henry Acosta
Guest Bio: With over 30 years of Information Technology experience, Jerry Durant provides maturity to Red Core’s strategic corporate development and operations. Jerry, formerly Chairman Emeritus of the International Institute for Outsource Management, is a recognized leader in the outsourcing industry and a board member in various international outsourcing councils. A well known innovator and leader in setting standards and advancing improvements in the outsourcing, information technology, and business process sectors, Jerry’s agile and forward thinking has helped develop companies around the globe. This is probably why he ranks as one of the Top 25 Most Influential Global Outsourcing Leaders according to IAOP (2011) Globalization Today. Jerry obtained his M.S.- Computer Science at New Hampshire College Graduate School.

Segment overview: Jerry Durant serves as the lead strategy development and engagement service leader for Red Core Solutions. In this capacity he is responsible for corporate development, operations maturity development and strategic service delivery serving as a limited partner. What sets Red Core Solutions apart from other outsourcing companies in the Philippines is that they are not just a programing shop, they are actually analysts and as a result of that they are able to not only look at the technology side of the house but also look at the business side as well. In this way they are able to provide a more unified solution not simply just building what somebody wants and then having them try and figure out how it’s going to fit in to their upcoming or desired market place. They have internal certification programs that every staff must go through so that they are not only rebuilding their capabilities for themselves but also they’ll be able to represent them in a very positive way to ensure clients that they are not just getting somebody, they are getting somebody that’s qualified. Red Core Solutions deal with technology, they utilize technology as the backbone to support sound business process. According to Jerry, companies that are actually looking for outsourcing used to look for labor but now they’ve been looking for positive value generation and that is where they fit the bill quite nicely.

Address: Unit 603 Tower II Pioneer Highlands Pioneer cor. Sts.,, Madison, Mandaluyong, 1550 Metro Manila

Contact Number: LOCAL (02) 719 1625

Website: http://www.redcoresolutions.com/

To know more about Red Core Solutions, listen to the podcast below.

The interview will start at 26:00 mark of the podcast episode.

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Featured Company: Tactical Business Services [Interview][Transcript]

sohan_david_tactical_business_servicesGuest: Sohan David
Presenter: Henry Acosta
Guest Bio: Sohan David has been part of the outsourcing industry since 1997. He has worked with companies such as Telstra, Allianz and Platinum – leading Australian companies in telecommunication and financial services. In 2009, he set up D&G Call Solutions which would eventually change to Tactical Business Services as an Australian based BPO for the financial and telecommunication services. Sohan is passionate about helping people meet their true potential and finds great reward in working with people across developed and developing markets.

Segment overview: Tactical Business Services started as a Australian outsourcing solution for financial services in 2004. In 2008, Tactical Business Services decided to offshore their services from Australia. When Sohan David visited Philippines for the 1st time it was evident that this is the right place for them. By meeting the people here, it became very clear to Sohan that the type of BPO they want to develop – where that focus on the people was priority had to be here in the Philippines. Tactical Business Services provide at cost efficiency, scalability, best practice methodology and providing work force excellence – however, their true point of difference is their agile management approach and how quickly they implement changes for the success of their client campaigns.

Address: Unit 4B, JMT Condo, ADB Avenue, Ortigas Center Pasig City, Philippines

Contact Number: INTL +61 409932827

Website: http://www.tbsglobal.net/

To know more about Tactical Business Services, listen to the podcast below.

The interview will start at 1:55 mark of the podcast episode.

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Featured Company: Triple i Consulting [Interview][Transcript]

victor_viana_triple_i_consultingGuest: Victor Viana
Presenter: Henry Acosta
Guest Bio: Victor Viana is the Country Sales and Marketing Director at Triple i Consulting. Having lived across several countries in different continents such as Netherlands, Indonesia, Singapore and now the Philippines, Victor’s background in business and experience in Southeast Asian markets allowed him to succesful assist over 100 hundred companies to enter and grow in the Philippine market.
Philippines is a market with a huge potential but not the easiest to enter. Victor has very much enjoyed the continuous learning associated with his job. It’s a real privilege to be able to dive into so many different industries.

Segment overview: We are joined by Victor Viana of Triple i Consulting. Victor oversees all the communication and relationship between Triple i and its customers across different industries. Among the services they provide are business registration, accounting, tax consulting, environmental consulting as well. Triple i Consulting Inc. is focused in its primary consulting services in three areas: Incorporation, to assist clients with the company formation process in the Philippines and deciding the appropriate corporate entity. Immigration, to help clients choose the best visa for their needs and process applications with the Bureau of Immigration. Investment, to research areas of interest and consult on preferred investment. They aim to help investors quickly mobilize their investment within the country.

Address: Sagittarius, Dela Costa Street, Makati, Metro Manila

Contact Number: LOCAL +63 (02) 5519012

Website: http://www.tripleiconsulting.com/

To know more about Triple i Consulting, listen to the podcast below.

The interview will start that the 1:55 mark of the podcast.

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Featured Company: Mr Outsource [Interview][Transcript]

erlend_bakke_mr_outsourceGuest: Erlend Bakke
Presenter: Henry Acosta
Guest Bio: Erlend Bakke is a Norwegian serial entrepreneur, speaker, and #1 international bestselling author born in 1981 in London, UK. He currently owns the following three companies Mr. Outsource, 3sixty, and 3sixtyfactory. Erlend speaks on the topics of entrepreneurship with focus on how to automate and outsource your business to avoid the trap of becoming a business prisoner. He spends most of his time between London, Oslo, and Davao City in the Philippines, but is available to speak at venues all over the world depending on availability.
Erlend trains entrepreneurs in how to start, run, and own freedom businesses through his seminar `The Freedom Bootcamp` (www.thefreedombootcamp.com), the membership website www.worklessearnmore.tv, and his weekly business podcast `Hardcore MBA Podcast` (www.hardcoremba.com). In 2013 he first published the book Never Work Again that went on to become an #1 International Bestseller. The book is focused on applying freedom to your life as well as your business by cutting the crap and getting real about your true needs and desires.

Segment overview: Erlend Bakke launched Mr. Outsource four years ago as a company to help to liberate entrepreneurs, basically to help entrepreneurs in the UK, Australia and the US delegate their tasks to a reliable company in the Philippines. Mr. Erlend wants to meet the problems of many businessmen and entrepreneurs by automating and help systemize office operation and if needed, to help companies outsource for highly qualified virtual assistants. Mr. Outsource takes care of all the requirements of running a business virtually from administration, basic accounting, hiring of qualified personnel, management of schedules, setting up of appointments, travel bookings, research work, regular updating of company websites, answering and receiving of company communiqués via the internet, phones, and mail correspondence, to almost all phases of operations. Through his company Mr. Outsource, Mr. Bakke pushes his advocacy of liberating entrepreneurs from the hassles and bustles of running their business and find greater freedom and more time for themselves to pursue other endeavours.

Address: Capricorn Street, Dona Luisa Phase 1, Talomo, Davao City, 8000 Davao del Sur

Contact Number: INTL: +44 203 239 5020

Website: http://mroutsource.com/

To know more about Mr Outsource, listen to the podcast below.

The interview will start at 1:50 mark of the podcast episode.

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Featured Company: Digital Marketing Philippines [Interview][Transcript]

jomer_gregorio_digital_marketing_philippinesGuest: Jomer Gregorio
Presenter: Henry Acosta
Guest Bio: Jomer B. Gregorio is a professional and specialist in integrated digital marketing and holistic SEO. He is the founder of Digital Marketing Philippines and CJG Digital Marketing. Jomer Gregorio is an experienced and client-backed Internet Marketing consultant with a wide roster of clients coming from all over the world including the USA, Canada, UK, Australia, Germany, Malaysia, Singapore and New Zealand. Jomer Gregorio has been recognized by the International Center for Communication Studies as a certified leader of Marketing and Advertising Strategies in a Digital Media Environment during the 4th EdukCircle International Convention on Marketing and Advertising.

Segment overview: Digital Marketing Philippines offers the most effective multi-channel and multi-platform Internet marketing services that will help your brand, products and services reach their full marketing reach and potential. Jomer Gregorio shares that what makes the Philippines the better option is our hardworking attitude because most Filipinos really work hard and so outsourcing partners really like us because we work hard and they think what they are paying to us are worth it. Their main vision is to make DMP a global and competitive digital marketing company not just in the Philippines but also in all of the world. To become a world class digital marketing company that competes in the digital arena and provide talented Filipinos a job that they enjoy, a job that they are passionate with. According to Jomer, their vision for their clients is to help them grow, to maximize their payments so they are happy and they are getting value with our services.

Address: Unit 25, 4th Floor, AMJB Building, Aguinaldo High-way, Palico 4, Imus, Cavite 4103

Contact Number:  (+63) 46-235-9225

Website: http://digitalmarketingphilippines.com/

To know more about Digital Marketing Philippines, listen to the podcast below.

The interview will start at 19:25 mark of the podcast episode.


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Read more about the article Featured Company: Magellan Solutions Outsourcing, Inc. [Interview][Transcript]

Featured Company: Magellan Solutions Outsourcing, Inc. [Interview][Transcript]

Fred_Chua_Magellan_Solutions_Outsourcing

Guest: Fred Chua

Presenter: Henry Acosta

Guest Bio: Fred Chua, an Electronics and Communication Engineering Graduate at the University of the Philippines, is the Chief Executive Officer of Magellan Solutions Outsourcing, Inc., 600-seat Call Center & BPO company that was established in 2005. He’s also the President of My3D Concepts Corp “3D2gO” which is the 1st End-to-End 3D Scanning, Prototyping and Printing Service provider for the mainstream consumer and corporate markets. As an advocate of local entrepreneurship in the country, he heads Philcall, which is the association of locally owned SME Call Centers in the Philippines, as its current President. Its advocacy is to help Filipino entrepreneurs succeed in the huge call center and BPO industry which can eventually create more job opportunities in the country, especially in the countryside.

Segment overview: Magellan Solutions Outsourcing, Inc. started in 2005, the company started very small with 14 people and now they are up to a 600 seat calls and operation. Majority of their clients are foreign owned companies, around 80% of are USA based. They also have some clients also in Europe and Australia and fairly very, very little domestic clients. According to Fred, in order for the Philippines to be competitive they have to continuously improve on their competencies, go up the food chain instead of just working on very basic entry level customer service, order taking. They should focus more on knowledge process outsourcing, process outsourcing, selfcare outsourcing, focus on the specialized industries.

Address: Order Taking Philippines 33rd Floor, Summit One Tower, 530 Shaw Blvd, Mandaluyong, Metro Manila

Contact Numbers:

  • US 1-800-371-6224
  • INTL 1-650-204-3191
  • AU 1-800-247-724

Website: http://www.magellan-solutions.com/

To know more about Magellan Solutions Outsourcing, Inc., listen to the podcast below.

The interview will start at 1:45 mark of the podcast episode.


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