Blog

Guests: John Manzano

Presenter: Henry Acosta

Guest Bio: John is the Philippine Country Manager of TeleDevelopment Services (TDS). He oversees the formulation and execution of all strategic and tactical plans for TDS, driving the company’s sales performance to ensure bottom-line profitability. John possesses 20 years of experience in all aspects of start-up operations, corporate management, service delivery, digital transformation and account acquisition. He previously served in leadership roles both captive and outsourced companies in QBE,Cognizant, 24/7 Inc., TRG, Convergys, DHL and HSBC.

Segment overview: For over 25 years, TeleDevelopment Services, Inc. has been providing clients with global outsourcing and back-office solutions. They have offices in the United States and the Philippines, they deploy experienced professionals to help organizations succeed from any location – domestic, near-shore, and offshore. Among the solutions they offer are Consulting, Executive Search, Healthcare Training, Language Assessment, Managed Services Specialized Recruitment, and Lean Six Sigma Training. Their global experience, local expertise, and client-centric approach to finding creative solutions to business challenges have given their BPO and contact center partners a significant edge in establishing, building and optimizing their global operations’ performance, capability and success.

Address: Unit 3502-35 35th Floor Robinsons Equitable Tower, ADB Avenue, Ortigas Center, Pasig City

Contact Number: LOCAL (02) 631 8230

Website:  www.teledevelopment.com.ph

To know more about TeleDevelopment Services, listen to the podcast below.

The interview will start at the 43:50 of the podcast episode.

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Guest: Joselyn T. Capistrano

Presenter: Patrick Reyes

Guest Bio: Joselyn T. Capistrano is a quality and service process improvement guru with more than twenty years of work experience with multinational companies, such as IBM, Citibank, HP, Accenture and Fujitsu. A renowned advisor in project management, software engineering, and software development, Capistrano is, so far, the only the only Filipina with a Capability Maturity Model Integration (CMMI) license to be a Lead Appraiser in the Philippines. Joselyn’s entrepreneurial journey dates way back in 2001 when she founded SQME Professionals, Inc., a software engineering and quality management company that focuses on providing business enhancement services that are guided by the principles and methodologies of CMMI, International Organization for Standardization (ISO), and Six Sigma.

Segment overview: Software Quality Management in Engineering Consulting and Managed Services (SQME) Professionals Limited is a global player in Project Management Consulting and Software Process Improvement. As a Software Engineering Institute (SEI) Transition Partner, SQME provides for extensive Capability Maturity Model (CMM®) services. Having developed a strong client relationship with clients from different industries, the firm, under Joselyn’s leadership, proved to be one of the most successful providers of business enhancement services in the Philippines—expanding its operations in Hong Kong, while growing its services in other business sectors. Capistrano combined the expertise of these two companies, SQME Professionals and BPSource into one solid brand, which is now known as Service Quality Management Engineers—a full-service process improvement and outsourcing firm internationally recognized for transforming companies into high performance organizations.

Address: 3201-C West Tower, Philippine Stock Exchange Center, Exchange Road, Ortigas Center, Pasig City, 1605 Philippines, Exchange Rd, San Antonio, Pasig, Metro Manila

Contact Number: LOCAL (02) 687 0133

Website: www.sqme.com

To know more about SQME Professionals, listen to the podcast below.

The interview will start at the 47:45 mark of the podcast.

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Guest: Frederic Joye
Presenter: Henry Acosta
Guest Bio: Fred has many years of experience in growing international businesses. Fred has been leading the sales, marketing and business development arms of Arcanys from day one. Fred has a passion for innovation and entrepreneurship, enabling to solve global issues at an unprecedented scale, through technology. Working with, and being part of startups that one day will change the way people live and do business is the reason behind the creation of Arcanys Labs (the investment arm of thé Arcanys Group).

Segment overview: Arcanys is one of the most respected software development companies not only in the Philippines but also by the startups it supports in Europe, the US and Australia. Their mission is to help businesses to do more with less money and help them generate revenue quicker. Their vision is to keep on helping those companies, but also for start-ups. They have recently launched a venture capital back program where they invest technology and money for equity in these start-ups. Arcanys staff goes through a training program where they are taught how to work with clients following the company’s specific methodology. What they are looking for are experienced developers that are also fast learners that is why they are looking at their abilities to grow over time because the projects they work on are usually pretty challenging.

Address: 7th Floor, CFI Builing, Capitol Compound,, Cebu City, 6000 Cebu

Contact Number: (032) 416 5414

Website: https://www.arcanys.com/

To know more about Arcanys, listen to the podcast below.

The interview will start at the 26:30 mark of the podcast.

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Guests: Pargad Biteng
Presenter: Henry Acosta
Guest Bio: Pargad “Jack” Biteng, Chairman of Fountainhead Technologies, Inc. earned his bachelor’s degree from the University of the Philippines and an MBA from the University of Chicago. He was put on hold his studies in PhD in Economics at the London School of Economics in order to focus on running Fountainhead Technologies, a company he and some friends founded in 2001. His background included several roles such as programming, sales and service delivery.

Segment overview: Fountainhead Technologies, Inc. was established in 2001. The company is a Tier 1 Gold Partner of Oracle Corporation with specialization in the installation and management of the Oracle E-Business Suite, the most comprehensive suite of integrated, global business applications enabling organizations to make better decisions, reduce costs, and increase performance. Fountainhead primarily focuses on delivering Enterprise Solutions and Oracle E-Business Suite implementation and support.
Their Oracle Certified Professional consultants bring with them an average of 10 years extensive business and technical experience acquired from deployment of complex business applications based on leading practices and standards from various industries in Asia, Australia, Europe, and North America. This allows Fountainhead to maintain seamless end-to-end service while dealing with multiple clients.

Address: Unit 1100, 88 Corporate Center, Sedeno Street, corner Valero Street, Salcedo Village, Makati, 1227 Metro Manila

Contact Number: LOCAL (+63) 2 908 2546

Website: http://www.fountainheadtechnologies.com/

To know more about Fountainhead Technologies, Inc., listen to the podcast below.

The interview will start at 48:10 mark of the podcast episode.

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Guests: Stefan Vermeulen and Jennifer Zalameda-Santos
Presenter: Henry Acosta
Guest Bio: Stefan Vermeulen is a Dutch citizen born on March 8, 1971. He is a member of the Dutch Institute of Certified Public Accountants (NBA), registered accountant and holds a masters degree in Information Management. Stefan was the Chief Financial Officer of ICTS International N.V. – a NASDAQ listed aviation security provider – for approximately four years. He has also held various senior financial leadership positions at blue chip companies like Shell, Sara Lee and Deloitte.
Jennifer Zalameda-Santos takes on a very challenging role as the Marketing Manager of D&V Philippines. Jennifer brings with almost 8 years of experience in customer and marketing relations. Her expertise also includes business development. The foundation of Jennifer’s academic training was built at Adamson University, where she obtained a degree in Mass Communication and graduated cum laude.

Segment overview: D&V Philippines has a proven track record in providing professional finance and accounting services seamlessly, leading to significant cost savings and operational efficiency for businesses. They collaborate effectively with their clients in order to better results to businesses. They create an in-depth analyses of the business’ financial data and the use of modern tools to simplify and standardize their clients’ finance and accounting processes. Started with a humble group of 10 in 2012 in Manila Philippines, D&V Philippines grew into a full-fledged finance and accounting service company, operating with over 150 accountants, majority of them CPAs. They provide professional finance and accounting services to SMEs, CFOs of large corporations, accounting firms, and set up shared services centers for clients in the United States, Australia, United Kingdom, Europe, and Asia.

Address: 23rd Floor, Tower 2, The Enterprise Center, 6766 Ayala Avenue corner Paseo de Roxas, Makati, 1226 Metro Manila

Contact Number: LOCAL (632) 846 1144

Website: http://www.dvphilippines.com/

To know more about D&V Philippines, listen to the podcast below.

The interview will start at 35:10 mark of the podcast episode.

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Guest: Jerry E. Durant
Presenter: Henry Acosta
Guest Bio: With over 30 years of Information Technology experience, Jerry Durant provides maturity to Red Core’s strategic corporate development and operations. Jerry, formerly Chairman Emeritus of the International Institute for Outsource Management, is a recognized leader in the outsourcing industry and a board member in various international outsourcing councils. A well known innovator and leader in setting standards and advancing improvements in the outsourcing, information technology, and business process sectors, Jerry’s agile and forward thinking has helped develop companies around the globe. This is probably why he ranks as one of the Top 25 Most Influential Global Outsourcing Leaders according to IAOP (2011) Globalization Today. Jerry obtained his M.S.- Computer Science at New Hampshire College Graduate School.

Segment overview: Jerry Durant serves as the lead strategy development and engagement service leader for Red Core Solutions. In this capacity he is responsible for corporate development, operations maturity development and strategic service delivery serving as a limited partner. What sets Red Core Solutions apart from other outsourcing companies in the Philippines is that they are not just a programing shop, they are actually analysts and as a result of that they are able to not only look at the technology side of the house but also look at the business side as well. In this way they are able to provide a more unified solution not simply just building what somebody wants and then having them try and figure out how it’s going to fit in to their upcoming or desired market place. They have internal certification programs that every staff must go through so that they are not only rebuilding their capabilities for themselves but also they’ll be able to represent them in a very positive way to ensure clients that they are not just getting somebody, they are getting somebody that’s qualified. Red Core Solutions deal with technology, they utilize technology as the backbone to support sound business process. According to Jerry, companies that are actually looking for outsourcing used to look for labor but now they’ve been looking for positive value generation and that is where they fit the bill quite nicely.

Address: Unit 603 Tower II Pioneer Highlands Pioneer cor. Sts.,, Madison, Mandaluyong, 1550 Metro Manila

Contact Number: LOCAL (02) 719 1625

Website: http://www.redcoresolutions.com/

To know more about Red Core Solutions, listen to the podcast below.

The interview will start at 26:00 mark of the podcast episode.

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Guest: Sohan David
Presenter: Henry Acosta
Guest Bio: Sohan David has been part of the outsourcing industry since 1997. He has worked with companies such as Telstra, Allianz and Platinum – leading Australian companies in telecommunication and financial services. In 2009, he set up D&G Call Solutions which would eventually change to Tactical Business Services as an Australian based BPO for the financial and telecommunication services. Sohan is passionate about helping people meet their true potential and finds great reward in working with people across developed and developing markets.

Segment overview: Tactical Business Services started as a Australian outsourcing solution for financial services in 2004. In 2008, Tactical Business Services decided to offshore their services from Australia. When Sohan David visited Philippines for the 1st time it was evident that this is the right place for them. By meeting the people here, it became very clear to Sohan that the type of BPO they want to develop – where that focus on the people was priority had to be here in the Philippines. Tactical Business Services provide at cost efficiency, scalability, best practice methodology and providing work force excellence – however, their true point of difference is their agile management approach and how quickly they implement changes for the success of their client campaigns.

Address: Unit 4B, JMT Condo, ADB Avenue, Ortigas Center Pasig City, Philippines

Contact Number: INTL +61 409932827

Website: http://www.tbsglobal.net/

To know more about Tactical Business Services, listen to the podcast below.

The interview will start at 1:55 mark of the podcast episode.

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