ChatGPT 3.5 and Outsourcing
How will ChatGPT affect BPOs It is likely that ChatGPT 3.5, or any advanced language model, will have a significant impact on outsourcing and Business Process Outsourcing (BPO) companies. These…
Flavours Business process Outsourcing BPO in the Philippines
There seems to be at least three flavours of outsourcing in the Philippines. At the big end of town there are the large Business process Outsourcers where there are often…
Staff Virtual makes BPO predictions 2017
Expect 2017 to be another banner year for the Filipino business process outsourcing industry, with increasing levels of foreign direct investment, booming eco-tourism, a thriving property market and a rapidly…
Featured Company: Deployed [transcript][audio]
Guest: Angela McDonald
Presenter: Henry Acosta
Guest Bio: Angela McDonald is country manager for Deployed and vice president / client services for Manila Recruitment. Angela is a well-rounded professional when it comes to recruitment services, her role understands the direction a client wants to take for the future growth of the company, ensuring that the right approach is taken to find the talent that is needed. Her accomplishments include vast experience in executive leadership roles in the Recruitment and BPO sector. With a background in recruitment Angela has a proven track record of maintaining relationships over the long term and seeing the big picture
Segment overview: Angela McDonald is the head of Deployed Philippines, an offshore staffing firm helping business owners leverage the benefits of Outsourcing/Remote Staffing to grow their companies. Angela is tasked with initiating partnerships, generating new business, and spearheading the culture of the company. Angela McDonald is an experienced manager with a reputation for going the extra mile to ensure her clients see the growth they want. Living in the Philippines for eight years she has a deep understanding of the people and culture.
Deployed are the specialists in outsourcing and remote staffing. Their collective expertise has helped numerous businesses access a talent pool that is unavailable or unaffordable locally.Across many industries, Deployed has been able to simplify the staffing process, assist in development and give businesses the opportunity to expand. All the while letting the business owner maintain control every step of the way.
Address:
Philippines – Unit 15-A, 15th Floor Belvedere Tower, San Miguel Avenue, Ortigas Center, Pasig City 1605 Philippines
New Zealand – 1 College Hill Freemans Bay Auckland 1011
Contact: (INT’L) (0508 337 569)
Website: www.deployedstaff.nz
Featured Company: Outsource Workers [transcript][audio]
Guest: Brett Russo
Presenter: Henry Acosta
Guest Bio: Brett Russo is a licensed Real Estate Agent on the Gold Coast with over 15 years experience and have an outsourcing company based in the Philippines specialising in providing trained Virtual Assistants for Real Estate Agents and Agencies.
Segment overview: Outsource Workers is an Australian based company that specialises in providing fully trained virtual assistants based in the Philippines for Australian and New Zealand Real Estate Agencies and Agents. Outsource Workers is an innovative and service oriented company that exists to develop and deliver constantly evolving outsourcing solutions which contribute substantially to their clients’ success.
Address:
Australia – PO Box 269, Mermaid Beach, Qld 4218
Philippines – Philexel Business Centre, Roxas Highway, Clark Freeport Zone, Philippines
Contact: (INT’L) 1300 727 147
Website: www.outsourceworkers.com.au
Featured Company: Bureauserv Global Inc.[transcript][audio]
Guest: Steve Ashbee
Presenter: Henry Acosta
Guest Bio: Steve Ashbee, born in England in 1969, established a UK business in 1997 offering a team of spiritual counsellors delivering psychic and astrological predictions via telephone. In order to maintain the customer service lines through the night he then setup operations in Australia in 1999 to offer Psychics Connect clients a 24-hour service.
His business experienced rapid growth in the UK and Ireland, USA and Canada up until 2009. The negative impact from the Global Financial Crisis significantly affected revenues leading to a reduction in labour and the need to re-evaluate his marketing strategy. For the business to stabilise and grow again, Steve knew he should focus on the Australian market as it was more likely to weather the GFC. He then turned his attention to the Philippines and in 2013 established Bureauserv Global Inc. to support Psychics Connect.
Segment overview: Bureauserv Global Inc. specialises in providing innovative and cost-effective business outsourcing solutions with advanced computer telephony applications. We are committed to assisting businesses achieve their desired growth by developing services tailored to their specific needs. With expertise across a variety of business process services, backed by our distinctive ‘Investment in People’ philosophy, we constantly review procedures, think ahead and embrace ingenuity. This forward-thinking approach helps our clients manage the growth of their business with confidence. Bureauserv has significantly matured and continues to grow with 30 personnel supporting SMEs in Australia, Singapore and the UK, allowing businesses to remain competitive by increasing levels of productivity while keeping costs under control. The business now offers Customer Service and Sales, Digital Marketing, Accounting, Bookkeeping and Payroll and Virtual Assistance/Administrative Support.
Address: Suite 1402 Ma. Natividad Building 470 T.M. Kalaw, Ermita, Manila
Contact: (LOCAL) +63 2 353 5555
Website: www.bureauserv.com.au
Featured Company: Virtual Assistant 4 Real Estate Investors [transcript][audio]
Guest: Alex Garcia
Presenter: Henry Acosta
Guest Bio: Canecio Nick Mesias aka Alex Garcia is the CEO of Virtual Assistants 4 Real Estate Investors (VA4REI) and Virtual Assistants 4 Real Estate Agents (VA4REA) and the founder of VA Davao, a famous local group of Virtual Assistants and one of the founding officers of Davao Virtual Assistants Association (DVAA), one of the largest local group of remote workers. After spending nearly a decade working remotely and marketing for his startup company, Alex knows what truly drives conversions, and it’s not mastering the marketing flavor of the week. It’s how well you connect with the heart-beating people you’re trying to help and communicate your understanding back to them. Alex holds a Bachelor of Arts in English and Bachelor of Secondary Education Major in English from the University of Southeastern Philippines (USEP).
Segment overview: In this episode, CEO of Virtual Assistants 4 Real Estate Investors Alex Garcia joins us to share insights about their company. VA4REI‘s goal is to help Real Estate Investors increase productivity by eliminating their daily grunt works in the most efficient way possible. Alex takes a vision and makes it reality through strategy development. He intuitively sees the threads of opportunity that wind through a company, brings them together into a coherent whole, helps others extend their thinking, and drives material business advantage. He has connections to different Real Estate gurus in the US, like Duncan Weirman, Tim Cook, and Rony Velasquez. In addition to his extensive home-based and marketing experience, Alex is a trained sales, customer and technical support consultant in some of the known BPO industry in the Philippines. For the past two years, the company has grown from 1 to more than 25 clients across the United States. From 1 employee they grew to more than 15 employees and the company’s trajectory is going higher and higher each month.
Address: Unit 2G, 2nd Floor, RC Kids Apartelle, #73 East DBPO Village, Ma-a, Davao City
Contact: (INT’L) +1 321-200-0155
Website: www.va4rei.com
Featured Company: Volenday [transcript][audio]
Guest: Julio Endara
Presenter: Henry Acosta
Guest Bio: Julio Endara is an end to end solutions provider that can play executive and hands on roles mixing expertise in business, operations, change management and technology to deliver quality results to clients. He has gained extensive business and cultural exposure while carrying out work at a variety of industries and geographies, can lead teams varying from small to hundreds of staff and multi-million budgets. Julio is currently providing IT and business solutions from Volenday as well as performing as an independent consultant.
Segment overview: We are joined by Julio Endara the Managing Director, Business Development at Volenday. Volenday is an Outsourcing company focused on delivering high-quality and flexible solutions to solve the most pressing business needs of their clients. Through their capabilities, proactive ideals and holistic involvement, they empower their clients in strategically achieving their goals as well as sharpening their competitive edge in their respective fields. Volenday provides leading business solutions to clients primarily covering three areas: Recruitment, Staffing and IT Services (Software Development, Technical Support). The reach of their expertise encompass markets like that of the the United States, Philippines,
Address: Multinational Bancorp Center, 6805 Ayala Ave, Makati, 1226 Metro Manila
Contact: (LOCAL) (02) 263 5122
Website: www.volenday.com
Featured Company: PuzzleBox BPO Inc. [transcript][audio]
Guest: Apple Esplana-Manansala
Presenter: Henry Acosta
Guest Bio: Apple co-founded and manages PuzzleBox BPO, Inc. along with her husband who leads the company as its President and CTO. She brings 12-year experience in Marketing and Business Development which she gathered from retail giants and a few business start ups in this new venture. Apple works closely with their team to make sure that they deliver to their clients the best service and excellent experience that they deserve.
Segment overview: PuzzleBox BPO, Inc. is a dynamic outsourcing company that offers various services like Customer, Game, and Social Media Support; Graphic Design; Website, Application Design and Development; Web Analytics; Hosting; and Consultancy. They deliver world class services at globally competitive investments serving local and international clients alike. PuzzleBox BPO, Inc. aims to be the top mind in outsourcing aim to develop a company that brings out the best of the people.
Address: 8F One World Square Building, Mckinley Hill, Fort Bonifacio, Taguig City Philippines 1632, Florence Way, Taguig, 1632 Metro Manila
Contact: (LOCAL) +632 310 1227, +632 798 0034 & +632 798 0028
Website: www.puzzlebox-inc.com
Featured Company: Aptus Global Solutions [transcript][audio]
Guest: Joe Mojica
Presenter: Henry Acosta
Guest Bio: Jun Mojica is a 17-year veteran in the BPO industry, who had worked with some of the leading BPO organizations servicing Fortune 500 companies. He had held every imaginable role from frontline customer service representative to Vice-President, working for various verticals providing front office, back office, and KPO solutions for clients. He’s now utilizing his vast experience as a Managing Director for one of the fastest-growing new BPO companies in Manila to provide high-quality and results-driven services to companies seeking outsourced solutions for their businesses.
Segment overview: Joe Mojica joins us in this segment to talk about Aptus Global Solutions, a BPO company that frees you from the burden of recruiting the right staff, training and management, allowing you to focus on your core business processes.
Address: 20th Floor AIC Burgundy Tower, ADB Avenue, Ortigas Center, Pasig City, 1208 Metro Manila
Contact:(LOCAL) (02) 706 3554
Website: www.aptus.ph
To know more about Aptus Global Solutions, listen to the podcast below.
The interview will start at 00:50 mark of the podcast episode.
