8 Ways Referrals Help BPO Companies Get Clients
Word of mouth is very important in any kind of business, including outsourcing. We conduct research for potential BPO partners, but we also ask our colleagues and friends who have…
The degree of control a client has over work output
The degree of control a client has over work output varies significantly across different types of Business Process Outsourcing (BPO) operations. Here's a breakdown: Captive Centers: In captive centers, the…
Types of BPO common in the Phillipines
Business Process Outsourcing (BPO) in the Philippines encompasses a variety of models, each catering to different business needs. Here are the primary types: Captive Centers: These are in-house outsourcing centers…
10 Ways Outsourcing Can Help Small Businesses Scale
Outsourcing provides opportunities for growth not just for large scale businesses, but for start-ups and small businesses as well. Utilizing outsourcing services can be a powerful strategy for scaling small…
13th month pay in the Philippines
The 13th month pay in the Philippines, particularly in the Business Process Outsourcing (BPO) sector, is a mandatory benefit that all employers must provide to their non-managerial employees, to be…
10 Tips for Maintaining Client Satisfaction in Outsourcing
There is always room for improvement. Some may say “Don’t fix something that is not broken,” and that can be true for some aspects of your business. But with the…
14 Tips on How to Minimize Client Churn in Outsourcing
Client churn, in any business, is inevitable. There are factors that we cannot control such as business downturn or company acquisitions. On the other hand, we can mitigate other factors…
What BPO Companies Consider when Developing their Outsourcing Service Fees
Coming up with the right pricing requires various factors to consider. It needs to be competitive but at the same time reasonable enough to maintain business operations in the long…
8 Benefits of Having an Online Presence for Outsourcing Providers
If you have a business and you don’t have an online presence, whether local or global, you’re not giving it an opportunity to succeed. It is not like the old…
How BPO Companies Design their Outsourcing Pricing Models
What are the considerations outsourcing providers think about when they create their pricing model? This is a good question to ask to better understand the story behind their fees. It…
