Featured Company: Outsource Workers [transcript][audio]

Guest: Brett Russo

Presenter: Henry Acosta

Guest Bio: Brett Russo is a licensed Real Estate Agent on the Gold Coast with over 15 years experience and have an outsourcing company based in the Philippines specialising in providing trained Virtual Assistants for Real Estate Agents and Agencies.

Segment overview: Outsource Workers is an Australian based company that specialises in providing fully trained virtual assistants based in the Philippines for Australian and New Zealand Real Estate Agencies and Agents. Outsource Workers is an innovative and service oriented company that exists to develop and deliver constantly evolving outsourcing solutions which contribute substantially to their clients’ success.

Address: 

Australia – PO Box 269, Mermaid Beach, Qld 4218

Philippines – Philexel Business Centre, Roxas Highway, Clark Freeport Zone, Philippines

Contact: (INT’L) 1300 727 147

Website: www.outsourceworkers.com.au

 

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Featured Company: Bureauserv Global Inc.[transcript][audio]

Guest: Steve Ashbee

Presenter: Henry Acosta

Guest Bio: Steve Ashbee, born in England in 1969, established a UK business in 1997 offering a team of spiritual counsellors delivering psychic and astrological predictions via telephone. In order to maintain the customer service lines through the night he then setup operations in Australia in 1999 to offer Psychics Connect clients a 24-hour service.

His business experienced rapid growth in the UK and Ireland, USA and Canada up until 2009. The negative impact from the Global Financial Crisis significantly affected revenues leading to a reduction in labour and the need to re-evaluate his marketing strategy.  For the business to stabilise and grow again, Steve knew he should focus on the Australian market as it was more likely to weather the GFC. He then turned his attention to the Philippines and in 2013 established Bureauserv Global Inc. to support Psychics Connect.

Segment overview: Bureauserv Global Inc. specialises in providing innovative and cost-effective business outsourcing solutions with advanced computer telephony applications. We are committed to assisting businesses achieve their desired growth by developing services tailored to their specific needs. With expertise across a variety of business process services, backed by our distinctive ‘Investment in People’ philosophy, we constantly review procedures, think ahead and embrace ingenuity. This forward-thinking approach helps our clients manage the growth of their business with confidence. Bureauserv has significantly matured and continues to grow with 30 personnel supporting SMEs in Australia, Singapore and the UK, allowing businesses to remain competitive by increasing levels of productivity while keeping costs under control. The business now offers Customer Service and Sales, Digital Marketing, Accounting, Bookkeeping and Payroll and Virtual Assistance/Administrative Support.

Address: Suite 1402 Ma. Natividad Building 470 T.M. Kalaw, Ermita, Manila

Contact: (LOCAL) +63 2 353 5555

Website: www.bureauserv.com.au

Bureauserv Global Inc Office

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Continue ReadingFeatured Company: Bureauserv Global Inc.[transcript][audio]

Featured Company: Virtual Assistant 4 Real Estate Investors [transcript][audio]

Guest: Alex Garcia

Presenter: Henry Acosta

Guest Bio: Canecio Nick Mesias aka Alex Garcia is the CEO of Virtual Assistants 4 Real Estate Investors (VA4REI) and Virtual Assistants 4 Real Estate Agents (VA4REA) and the founder of VA Davao, a famous local group of Virtual Assistants and one of the founding officers of Davao Virtual Assistants Association (DVAA), one of the largest local group of remote workers. After spending nearly a decade working remotely and marketing for his startup company, Alex knows what truly drives conversions, and it’s not mastering the marketing flavor of the week. It’s how well you connect with the heart-beating people you’re trying to help and communicate your understanding back to them. Alex holds a Bachelor of Arts in English and Bachelor of Secondary Education Major in English from the University of Southeastern Philippines (USEP).

Segment overview: In this episode, CEO of Virtual Assistants 4 Real Estate Investors Alex Garcia joins us to share insights about their company. VA4REI‘s goal is to help Real Estate Investors increase productivity by eliminating their daily grunt works in the most efficient way possible. Alex takes a vision and makes it reality through strategy development. He intuitively sees the threads of opportunity that wind through a company, brings them together into a coherent whole, helps others extend their thinking, and drives material business advantage. He has connections to different Real Estate gurus in the US, like Duncan Weirman, Tim Cook, and Rony Velasquez. In addition to his extensive home-based and marketing experience, Alex is a trained sales, customer and technical support consultant in some of the known BPO industry in the Philippines. For the past two years, the company has grown from 1 to more than 25 clients across the United States. From 1 employee they grew to more than 15 employees and the company’s trajectory is going higher and higher each month.

Address: Unit 2G, 2nd Floor, RC Kids Apartelle, #73 East DBPO Village, Ma-a, Davao City

Contact: (INT’L) +1 321-200-0155

Website: www.va4rei.com

 

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Continue ReadingFeatured Company: Virtual Assistant 4 Real Estate Investors [transcript][audio]

Featured Company: Volenday [transcript][audio]

Guest: Julio Endara

Presenter: Henry Acosta

Guest Bio: Julio Endara is an end to end solutions provider that can play executive and hands on roles mixing expertise in business, operations, change management and technology to deliver quality results to clients. He has gained extensive business and cultural exposure while carrying out work at a variety of industries and geographies, can lead teams varying from small to hundreds of staff and multi-million budgets. Julio is currently providing IT and business solutions from Volenday as well as performing as an independent consultant.

Segment overview: We are joined by Julio Endara the Managing Director, Business Development at Volenday. Volenday is an Outsourcing company focused on delivering high-quality and flexible solutions to solve the most pressing business needs of their clients. Through their capabilities, proactive ideals and holistic involvement, they empower their clients in strategically achieving their goals as well as sharpening their competitive edge in their respective fields. Volenday provides leading business solutions to clients primarily covering three areas: Recruitment, Staffing and IT Services (Software Development, Technical Support). The reach of their expertise encompass markets like that of the the United States, Philippines, 

Address: Multinational Bancorp Center, 6805 Ayala Ave, Makati, 1226 Metro Manila

Contact: (LOCAL) (02) 263 5122

Website: www.volenday.com

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Featured Company: PuzzleBox BPO Inc. [transcript][audio]

Guest: Apple Esplana-Manansala

Presenter: Henry Acosta

Guest Bio: Apple co-founded and manages PuzzleBox BPO, Inc. along with her husband who leads the company as its President and CTO. She brings 12-year experience in Marketing and Business Development which she gathered from retail giants and a few business start ups in this new venture. Apple works closely with their team to make sure that they deliver to their clients the best service and excellent experience that they deserve.

Segment overview: PuzzleBox BPO, Inc. is a dynamic outsourcing company that offers various services like Customer, Game, and Social Media Support; Graphic Design; Website, Application Design and Development; Web Analytics; Hosting; and Consultancy. They deliver world class services at globally competitive investments serving local and international clients alike. PuzzleBox BPO, Inc. aims to be the top mind in outsourcing aim to develop a company that brings out the best of the people.

Address: 8F One World Square Building, Mckinley Hill, Fort Bonifacio, Taguig City Philippines 1632, Florence Way, Taguig, 1632 Metro Manila

Contact: (LOCAL) +632 310 1227, +632 798 0034 & +632 798 0028

Website: www.puzzlebox-inc.com

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Continue ReadingFeatured Company: PuzzleBox BPO Inc. [transcript][audio]

Featured Company: Aptus Global Solutions [transcript][audio]

Guest: Joe Mojica  

Presenter: Henry Acosta

Guest Bio: Jun Mojica is a 17-year veteran in the BPO industry, who had worked with some of the leading BPO organizations servicing Fortune 500 companies. He had held every imaginable role from frontline customer service representative to Vice-President, working for various verticals providing front office, back office, and KPO solutions for clients. He’s now utilizing his vast experience as a Managing Director for one of the fastest-growing new BPO companies in Manila to provide high-quality and results-driven services to companies seeking outsourced solutions for their businesses.

Segment overview: Joe Mojica joins us in this segment to talk about Aptus Global Solutions, a BPO company that frees you from the burden of recruiting the right staff, training and management, allowing you to focus on your core business processes.

Address: 20th Floor AIC Burgundy Tower, ADB Avenue, Ortigas Center, Pasig City, 1208 Metro Manila

Contact:(LOCAL) (02) 706 3554

Website: www.aptus.ph

To know more about Aptus Global Solutions, listen to the podcast below.

The interview will start at 00:50 mark of the podcast episode.

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Continue ReadingFeatured Company: Aptus Global Solutions [transcript][audio]

Featured Company: Eternus Global Outsourcing [Interview] [Transcript]

Guests: Dr. Marie Gabrielle Laguna-Bedia and Lakshmanan Mariyappan

Presenter: Henry Acosta

Guest Bio: Dr. Marie Gabrielle Laguna-Bedia is the Managing Director of Eternus Global Outsourcing. She is a board-certified internist, a pharmacologist-researcher and an experienced entrepreneur. She has worked for more than a hundred businesses around the world for content writing, SEO, copywriting and medical research for more than 10 years. In 2003 she started working remotely for web development companies in Russia, New York and Singapore as a content developer, web designer and SEO strategist.  She has also served as a pharma researcher for Ina Research, a Japanese company specializing in clinical trials in collaboration with Novartis and Cardiocore Labs for 3 years. She is the main author of a college textbook “Pharmacology for Allied health Professions, First Edition and the owner of Meds at Sea Pharmacy and Distribution, a drugstore and drug distributor/wholesaler in Western Visayas.  

Lakshmanan Mariyappan is the CEO of Eternus Global Outsourcing. He has worked in the analysis and development of web applications and services in PHP as a Senior Developer and Software Engineer. He is the author of Facebook Feed FBF plugin in WordPress, which was downloaded for more than 60,000 times. He was a graduate of MSc in Bioinformatics in GRD College of Sciences in Coimbatore, India after finishing his B.S. Microbiology degree. He also serves as one of the writers and editors of Scriptus Medical Research, a medical informatics news site and a co-author of “Pharmacology for Allied Health Professions”.  

Segment overview: Eternus Global Outsourcing is a global information technology and medical KPO company that offers offer technology solutions to business around the world by combining scientific, medical and biopharmaceutical knowledge and technology expertise. In this interview, we are joined by their CEO, Lakshmanan Mariyappan together with Dr. Marie Gabrielle Laguna-Bedia, Managing Director of Eternus Global Outsourcing

Address: SEAOIL Barotac Nuevo Commercial Complex, Barotac Nuevo – Zarraga Rd, Barotac Nuevo, Iloilo City, 5007 Iloilo

Contact Number(LOCAL): (033) 528 8083

Website: www.eternusglobal.com

  

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Continue ReadingFeatured Company: Eternus Global Outsourcing [Interview] [Transcript]

Featured Company: Phil.Exeq Search Solutions [Interview][Transcript]

Guest: Stu Abancio

Presenter: Henry Acosta

Guest Bio: Stu is the all around guy of the start up Talent search firm, Phil.Exeq Search Solutions. They help out their business partners in by using strategic talent acquisition in looking for quality talents for our clients. Stu enjoys building relationships and connecting people within his community.

Segment overview: Stu Abancio of Phil.Exeq Search Solutions joins us in this segment to discuss how their services are different from your ordinary recruitment firm. They provide innovative recruitment solutions thru their skills in talent acquisition, which effectively connects highly eligible candidates with suitable organizations. The company aims to provide companies with candidates that will greatly help their business in more ways than expected and to provide candidates with an environment that will suit their needs. They also serve as partners and consultants to clients and provide them with strategies that will help them create a productive and healthy environment for the growth of their employees. The Phil.Exeq team provides an open and flexible consultancy service for the advancement of their clients.

Address: Unit 908, The Taipan Place, F. Ortigas Jr Avenue, Pasig City, 1605

Contact Number(LOCAL): (02) 535 4354

Website: www.philexeq.com/

To know more about Phil.Exeq Search Solutions, listen to the podcast below.

The interview will start at the 22:32 of the podcast episode.

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Featured Company: Open Look Business Solutions [transcript][audio]

Guest: Kevin Thompson

Presenter: Henry Acosta

Guest Bio: Kevin Thompson is the Director of Operations at Open Look Business Solutions. He started his career as a sales professional with an outstanding record of success in the niche publishing sector. He is originally from Southern California and began his career in advertising sales for a variety of special-interest automotive publications. In 2010, he moved to the Philippines tasked to develop and manage the offshore advertising sales team for a Niche Media company, in two years the team of six reps generated and managed over $1.3 million in advertising. Since moving to the Philippines his role expanded outside of simply sales, and has grown to oversee all operation functions.

Segment overview: Open Look Business Solutions is  a full-service publishing house capable of assisting clients in all areas of the publishing process including marketing, publication design, website development and support, telemarketing and sales, printing, distribution, and more. With 40 combined years of experience in publishing-based settings, Open Look Business Solutions has the formula to deliver high ROI to their clients.

Address: Woop Corp Bldg 6 E Benedicto St Brgy Zapatera, Cebu City, 6000 Cebu

Contact: LOCAL +6392 535 5966

Website: www.open-look.com

To know more about Open Look Business Solutions, listen to the podcast below.

The interview will start at 25:52 mark of the podcast episode.

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Continue ReadingFeatured Company: Open Look Business Solutions [transcript][audio]

Featured Company: optiBPO [Interview][Transcript]

Guest: Jamie McBrien

Presenter: Henry Acosta

Guest Bio: Jamie McBrien is a Director at optiBPO, who assists companies set up dedicated offshore operations in the Philippines. They also have offices in Sydney and London. He is also a Director of optim2, which provides consulting services to CFOs on optimising the Finance organisation.  Jamie is considered a leading expert in optimising back office functions, including leading transformational programmes of work, improving business processes, and building shared services and offshore teams.  He has previously held management consulting roles at Parson Consulting, Deloitte and PwC.  He has an MBA from the Australian Graduate School of Management, and a Bachelor of Economics and Bachelor of Commerce from the Australian National University.

Segment overview: Jamie McBrien talks about his company called optiBPO, which provides onshore support for companies in Australia, New Zealand and Europe. With more than 20 years of experience in offshoring and outsourcing services, Jamie strongly believes that Philippines is one of the best countries who can deliver success to your outsourced business. Having a strong command of the English language, highly educated staff, skilled workforce, and culture are just some of the few things that makes this country stand-out when it comes to outsourcing compared with other nations.

SYDNEY

Address: Level 8, 84 Pitt St, Sydney, NSW 2000 Australia

Contact Number: +61 2 8071 4150

LONDON

Address: L 41 Corsham St, London N1 6DR, United Kingdom

Contact Number: +44 20 3239 3693

Website: www.optibpo.com

To know more about optiBPO, listen to the podcast below.

The interview will start at the 00:50 of the podcast episode.

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Continue ReadingFeatured Company: optiBPO [Interview][Transcript]