Beyond Borders Podcast Episode 018: Overview
OneBPO stands as a premier call center and back-office solutions provider originating from the Philippines. Their focus lies in empowering small to mid-sized businesses with an array of services including customer service, technical support, virtual assistance, appointment setting, and front desk support, among others.
Established in 2004 by founder James Rick Stinson under the name GlobalSky, the company underwent a transformative journey to become OneBPO through a collaborative partnership with CEO Alice Ledesma-Bautista. Today, with a workforce of over 500 agents operating both in-office and remotely across the Philippines, OneBPO has emerged as a trusted name in managed call center services and back-office support for businesses spanning the US, Canada, UK, Australia, and Asia Pacific.
Expanding their footprint beyond Metro Manila and Metro Cebu, OneBPO has ventured into the vibrant landscape of Metro Iloilo, tapping into a rich talent pool to cater to the evolving needs of our clientele.
Selecting OneBPO as your outsourcing ally ensures a journey towards business growth and success. They are dedicated to crafting sustainable solutions that not only deliver exemplary customer experiences and drive profitability but also leave a positive impact on their workforce, clients, partners, shareholders, and the wider community.
At OneBPO, they offer a unique fusion of meticulous quality control and handpicked talent, guaranteeing a seamless blend of heightened productivity and cost-effectiveness. Join hands with OneBPO and embark on a transformative journey towards achieving your business goals.
Guest Bio
Alice Bautista is a seasoned professional with 18 years of extensive experience in the call center industry. She began her career at 19 and has steadily progressed through the ranks, culminating in her current role as President and CEO of OneBPO, where she has served for the past 12 years.
Starting as a Junior Operations Manager, Alice has expertly guided the organization through various growth phases, ultimately leading it to success and expansion.
She holds a Bachelor of Arts in Communication and Media Studies and a Master’s in Business Management, both from the University of the Philippines. These academic achievements have equipped Alice with the knowledge and skills to effectively lead and manage business operations.
Currently, Alice is focused on achieving a significant milestone: creating 1,000 job opportunities by the year 2027.
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