Beyond Borders Podcast Episode 026: Overview
This episode features Harold Bautista, the visionary founder of Callhounds Global BPO Corporation, who has established the company as a trusted partner for businesses seeking to streamline and enhance their operations. Based in the Philippines, Callhounds Global delivers customized outsourcing solutions powered by state-of-the-art technology and a dedicated team of skilled professionals. Harold discusses how the company’s innovative culture and initiatives, like the “Innovation Challenge” and “Customer Champion” programs, drive employee engagement and consistently exceed client expectations.
Under Harold’s leadership, Callhounds Global has expanded beyond traditional BPO services to include digital marketing and content moderation, securing a place as the #18 Top Southeast Asia BPO Startup in 2022. Discover how Harold’s focus on high-end solutions, tailored support, and first-class facilities has fueled Callhounds Global’s rapid growth and positioned them as a premier business solutions provider worldwide. Tune in to hear how they’re making an impact across North America, Europe, Asia, and Australia.
Guest Bio
Harold Bautista, founder of Callhounds Global BPO Corporation, has transformed a modest startup into a major industry player known for its innovation and excellence. His leadership and forward-thinking approach have propelled Callhounds Global to become a trusted outsourcing partner for numerous Fortune 500 clients, all while maintaining a commitment to groundbreaking advancements in technology and customer service.
A visionary entrepreneur, Harold recognized the transformative potential of AI-powered CRM technology early on and led its integration within Callhounds Global, revolutionizing sales, marketing, and HR processes. This strategic foresight fueled the company’s rapid growth, expanding from just seven employees to over 1,200 in under three years. His emphasis on talent development, paired with his dedication to top-tier client relations, has been instrumental in building Callhounds’ reputation for excellence.
Under Harold’s leadership, Callhounds Global has earned numerous accolades, including APAC Insider’s Best Global BPO Provider (2022–2024) and the AI Business Excellence Award for BPO Solution Provider of the Year in 2024. Harold himself has been celebrated as a top CEO in the BPO industry, and he’s a nominee for the prestigious Asia CEO Awards in two categories: Microsourcing Young Leader of the Year and CEO of the Year.
With two state-of-the-art facilities in Eastwood Quezon City and Ortigas Pasig City, Harold has positioned Callhounds Global to scale with the needs of its enterprise clients, solidifying the company’s position as a frontrunner in the BPO industry. His journey and dedication are an inspiration to entrepreneurs, demonstrating the impact of vision, innovation, and strategic growth on building a globally recognized business.
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