In this episode, we have the pleasure of speaking with Willy Pedroso, an experienced Operations Manager at SixEleven Global Services and Solutions. With over 12 years of experience under his belt, Willy expertly manages a diverse portfolio of medical accounts, including counseling clinics, family medicine practices, chiropractic services, dental clinics, pharmaceutical companies, and pediatric care specialists. His extensive knowledge and leadership ensure each account receives tailored, high-quality support.
SixEleven is renowned for its commitment to precision and operational efficiency, providing reliable BPO solutions that are meticulously customized to meet your business needs. Their 24/7 inbound and outbound support, combined with state-of-the-art technology, ensures seamless integration into your company’s operations, bolstering your market presence.
Since its inception in May 2006, SixEleven has expanded to a 1,200-seat contact center in Davao and General Santos City, Philippines. As the first Filipino-owned, Mindanao-based international contact center, SixEleven excels in delivering top-notch services in sales, marketing, and customer support. Their team employs advanced technologies, including interactive voice responses, automatic call distribution, predictive dialing, automatic number identification, web collaboration, and email management, to maintain the highest standards of professionalism.
SixEleven’s dedication to superior Customer Relationship Management (CRM) services drives corporate productivity, growth, and profitability. Their comprehensive suite of CRM support services is tailored to meet the demands of technology-driven companies, adding value to business operations, product and brand development, and after-sales services.
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